Offer summary

Qualifications:

Fluent in German and proficient in English, both written and spoken., Strong communication and interpersonal skills focused on customer satisfaction., Previous experience in customer service, preferably in the tech or IT sector., Ability to work independently and manage time effectively in a remote environment..

Key responsabilities:

Deliver exceptional customer support to German-speaking clients via phone, email, and chat.

Address customer inquiries related to IT products and services, ensuring timely resolutions.

Document customer interactions and feedback in the company’s CRM system.

Collaborate with team members to identify common issues and enhance customer service.

Job description

Step into an exciting career opportunity with Patrique Mercier Recruitment JP as we search for skilled German-speaking customer service representatives to join one of the Big Five IT companies. This remote position allows you to work from the comfort of your own home in Greece, providing you the flexibility to balance your professional and personal life while working for a leading name in the tech industry. In this role, you will be the primary point of contact for customers, helping them navigate issues and inquiries related to the company’s wide range of IT products and services. If you have a passion for customer service and a desire to contribute to a cutting-edge technology environment, we encourage you to apply!

Responsibilities

Deliver exceptional customer support to German-speaking clients via phone, email, and chat from a remote setting.
Address customer inquiries related to IT products and services, ensuring timely and effective resolutions.
Maintain up-to-date knowledge of the company’s offerings to provide accurate and relevant assistance.
Document customer interactions and feedback in the company’s CRM system for continuous improvement.
Collaborate with team members to identify common issues and develop strategies for enhancing customer service.
Engage in ongoing training to stay updated on industry trends and changes in technology.
Proactively share ideas for process improvements and contribute to team goals.

Requirements

Fluent in German, both written and spoken; proficiency in English is a must.
Strong communication and interpersonal skills with a focus on customer satisfaction.
Ability to work independently and manage time effectively in a remote work environment.
Excellent problem-solving skills and attention to detail.
Previous experience in customer service, particularly in the tech or IT sector, is preferred.
Familiarity with CRM systems and customer support tools.
A positive attitude, adaptability, and eagerness to learn in a fast-paced environment.

Benefits