German Speaking Customer Support for Home Entertainment Systems Department

Patrique Mercier Recruitment is thrilled to offer a dynamic opportunity for a German Speaking Customer Support representative in the Home Entertainment Systems Department. In this role, you will be the first point of contact for customers, assisting them with inquiries and providing expert support for our range of home entertainment products. If you have a passion for technology, excellent communication skills, and are fluent in German, we invite you to become part of our dedicated team!

Responsibilities

• Provide outstanding customer support via phone, email, and chat in German.
• Assist customers with inquiries related to home entertainment systems and related products.
• Resolve technical issues and provide step-by-step guidance for troubleshooting.
• Educate customers about product features, specifications, and usage.
• Document customer interactions accurately for quality assurance and feedback.
• Collaborate with team members to improve the overall customer experience.

Requirements

• Fluency in German (both spoken and written) is required.
• Strong communication and customer service skills.
• Previous experience in customer support, especially in technology or home entertainment, is preferred.
• Technical aptitude and enthusiasm for home entertainment systems.
• Ability to solve problems and provide effective solutions to customers.
• Positive and proactive approach to customer service.
• Experience with customer support software is a plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )