Finnish Speaking Technical Support for Customers - Athens, Greece

Join Patrique Mercier Recruitment JP as a Finnish Speaking Technical Support Specialist and take your career to vibrant Athens, Greece! This opportunity invites you to work with a major technology company, providing excellent support to Finnish-speaking customers. In this role, you will handle technical inquiries, troubleshoot issues, and deliver exceptional customer service in a dynamic and supportive environment. Experience the rich history and culture of Athens while making a positive impact in the world of technology.

Responsibilities

• Offer outstanding technical support to Finnish-speaking customers via phone, email, and chat.
• Diagnose and resolve technical issues related to the company’s products and services promptly.
• Collaborate with engineering teams to escalate and address complex technical challenges.
• Document customer interactions and technical solutions accurately in the CRM system.
• Engage in ongoing training to enhance product knowledge and improve customer support skills.
• Provide feedback to improve processes and contribute to higher customer satisfaction.
• Assist in the onboarding and training of new team members as needed.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Strong technical aptitude and excellent problem-solving skills.
• Outstanding communication and customer service abilities.
• Prior experience in technical support, customer service, or IT is an advantage but not required.
• Ability to learn new technologies and processes quickly.
• A team-oriented mindset with a passion for helping others.
• Willingness to relocate to Athens and adapt to a new cultural environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )