Offer summary

Qualifications:

Fluency in Dutch and English is essential., Prior experience in customer support or a client-facing role is preferred., Excellent communication skills with a focus on empathy and problem-solving., Ability to work independently in a remote environment..

Key responsabilities:

Provide exceptional customer support to Dutch-speaking clients via phone, email, and chat.

Respond promptly to client inquiries and resolve issues efficiently.

Collaborate with team members to improve service practices and share insights.

Maintain accurate records of client communications within the CRM system.

Job description

Patrique Mercier Recruitment PT is excited to offer an opportunity for a Dutch Speaking Client Support Representative to work remotely from Greece! We specialize in connecting talented individuals with outstanding career opportunities and are looking for a dedicated professional to assist our Dutch-speaking clients. In this role, you will leverage your language skills and customer service expertise to provide top-notch support, ensuring that our clients receive the assistance they need in a timely and effective manner. If you are passionate about customer service and enjoy working in a dynamic environment, we encourage you to apply!

Responsibilities

Provide exceptional customer support to Dutch-speaking clients via phone, email, and chat.
Respond promptly to client inquiries, resolving issues efficiently to ensure maximum satisfaction.
Collaborate with team members to improve service practices and share insights from client interactions.
Maintain accurate and detailed records of client communications within our CRM system.
Assist clients during the onboarding process, helping them understand our products and services.
Identify client needs and offer tailored solutions to enhance their experience.
Engage in ongoing training to stay updated on our offerings and best practices in customer support.

Requirements

Fluency in Dutch and English is essential.
Prior experience in customer support or a client-facing role is preferred.
Excellent communication skills, with a strong emphasis on empathy and problem-solving.
Ability to work independently and effectively manage multiple tasks in a remote environment.
Familiarity with customer support software and CRM systems is an advantage.
A proactive approach with a genuine desire to assist clients is crucial for success.
Flexibility to work various shifts, including evenings and weekends if necessary.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

Required profile