Spanish Speaking e-Cigarette Customer Support Health Department

Patrique Mercier Recruitment is pleased to offer a fantastic opportunity for a Spanish Speaking e-Cigarette Customer Support representative within the Health Department. Join our team and contribute to a vital industry while connecting with Spanish-speaking customers in need of assistance regarding e-cigarette products and health-related inquiries. In this role, you will be responsible for providing clear, informative, and compassionate support to ensure customer satisfaction while promoting responsible use of e-cigarettes. If you have a passion for customer service and health education, this role offers a meaningful career path.

Responsibilities

• Manage customer inquiries related to e-cigarette products and health issues in Spanish.
• Provide accurate information and guidance to customers regarding product usage and health implications.
• Resolve customer concerns and complaints efficiently and professionally.
• Document customer interactions and feedback accurately in the support system.
• Stay informed about industry regulations and health guidelines related to e-cigarettes.
• Collaborate with team members to improve customer service practices and enhance customer satisfaction.

Requirements

• Fluency in Spanish (spoken and written) is essential.
• Strong communication skills with a customer-focused approach.
• Previous experience in customer support or healthcare-related roles is preferred.
• Ability to provide clear information and handle customer inquiries with sensitivity.
• Strong problem-solving abilities and capability to work under pressure.
• Familiarity with e-cigarettes and their health implications is a plus.
• Proficiency in using digital communication tools and support software.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Transportation Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training