Spanish Speaking Customer Service Positions for Imperial Department

Patrique Mercier Recruitment FR is delighted to announce the opening of Spanish Speaking Customer Service Positions within the Imperial Department. This role presents an exciting opportunity for individuals who are committed to providing high-quality service in the tobacco and consumer goods industry. We are seeking enthusiastic candidates who are fluent in Spanish and eager to support our customers with excellence.

Responsibilities

• Provide exceptional customer support to Spanish-speaking clients through various channels including phone, email, and chat, addressing inquiries and concerns effectively.
• Assist customers with order processing, account management, and detailed information about products.
• Handle customer complaints and resolve issues efficiently to maintain high satisfaction levels.
• Work collaboratively with other departments to ensure timely and effective service delivery.
• Document customer interactions thoroughly and maintain accurate records to facilitate service improvements.
• Stay updated on company products and policies to provide accurate assistance to customers.
• Actively seek feedback from customers to identify areas for improvement and enhance service quality.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Previous experience in a customer service environment is preferred.
• Strong communication and interpersonal skills.
• Ability to perform well in a fast-paced setting with a focus on customer satisfaction.
• Familiarity with customer service software and proficiency in Microsoft Office is advantageous.
• Detail-oriented with good problem-solving skills.
• A positive attitude and a dedication to delivering outstanding service.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks