Italian Speaking Customer Service for Online Travel Department

Patrique Mercier Recruitment FR is thrilled to announce an opening for an Italian Speaking Customer Service Representative in our Online Travel Department. This position is ideal for individuals who have a passion for travel and are dedicated to providing exceptional service to Italian-speaking customers seeking travel solutions.

Responsibilities

• Provide top-notch customer service to Italian-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with travel bookings, itinerary changes, and general inquiries about travel services.
• Guide customers through the booking process, ensuring they receive accurate information and support.
• Handle customer complaints and resolve issues promptly while maintaining a positive customer experience.
• Stay updated on travel promotions, destinations, and company offerings to effectively advise customers.
• Document all interactions with customers accurately to ensure quality service and follow-up when necessary.
• Collaborate with internal teams to improve service delivery and enhance the customer experience.

Requirements

• Fluency in Italian and English, both written and spoken.
• Previous experience in customer service, ideally within the travel or tourism industry.
• Excellent communication skills and a customer-focused attitude.
• Strong problem-solving abilities to address customer inquiries effectively.
• Familiarity with online booking systems and customer management software.
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks.
• A passion for travel and helping customers create memorable experiences.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks