Dutch Speaking e-Cigarette Customer Support Health Department

Patrique Mercier Recruitment FR is excited to announce an opening for a Dutch Speaking e-Cigarette Customer Support Representative in our Health Department. This position is perfect for individuals who have a passion for customer service and health-related products. As a key member of our team, you will assist Dutch-speaking customers by providing them with comprehensive support and information regarding e-cigarette products.

Responsibilities

• Engage with Dutch-speaking customers through various platforms, including phone, email, and chat, addressing their inquiries about e-cigarette products and health concerns.
• Provide accurate and insightful information regarding product usage, safety guidelines, and health implications.
• Assist customers in troubleshooting their issues and guide them through returns or exchanges as necessary.
• Document customer interactions and feedback to contribute to ongoing service enhancement efforts.
• Stay updated on industry regulations, health guidelines, and current developments related to e-cigarettes.
• Collaborate with the health department team to maintain high standards of customer care and product knowledge.

Requirements

• Fluency in Dutch and English, with strong written and verbal communication skills in both languages.
• Experience in customer service or support roles, preferably in the health or e-commerce sectors.
• Understanding of e-cigarette products and health-related considerations is a plus.
• Excellent problem-solving skills and a commitment to customer satisfaction.
• Proficiency in using customer support software and Microsoft Office applications.
• Detail-oriented with the ability to manage multiple inquiries and tasks efficiently.
• A genuine interest in health and wellness and a desire to help customers make informed decisions.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks