German Speaking Customer Service Positions for Imperial Department

Patrique Mercier Recruitment FR is delighted to announce the opening of German Speaking Customer Service Positions within the Imperial Department. This role offers an exciting opportunity to join a dynamic team committed to providing outstanding service in the tobacco and consumer goods industry. We are looking for enthusiastic individuals fluent in German who are dedicated to enhancing customer experiences through effective communication.

Responsibilities

• Provide exceptional customer service to German-speaking clients through various channels, including phone, email, and chat, addressing inquiries and concerns efficiently.
• Assist customers with order processing, account management, and product-related questions.
• Resolve customer complaints and issues promptly, ensuring high levels of satisfaction.
• Collaborate with other departments to ensure effective service delivery and smooth operations.
• Maintain accurate documentation of customer interactions and feedback to support service improvements.
• Stay updated on company products and policies to deliver accurate assistance to customers.
• Proactively seek feedback from customers to identify areas for improvement in the service provided.

Requirements

• Fluency in German and English, both written and spoken.
• Previous experience in customer service is preferred.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment with a focus on customer satisfaction.
• Familiarity with customer service software and proficiency in Microsoft Office is advantageous.
• Attention to detail and strong problem-solving abilities.
• A positive attitude and a commitment to delivering exceptional service are essential.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks