Dutch Speaking Customer Service for Online Travel Department
Offer summary
Qualifications:
Fluency in Dutch (both spoken and written) is essential., Strong communication and interpersonal skills are required., Prior experience in customer service, particularly in the travel sector, is desirable., Excellent problem-solving skills with a focus on customer satisfaction..Key responsabilities:
- Deliver exceptional customer service via phone, email, and chat in Dutch.
- Assist customers with travel bookings, changes, cancellations, and inquiries.
- Resolve customer complaints effectively while maintaining a professional demeanor.
- Document customer interactions and resolutions accurately in the CRM system.
Job description
Patrique Mercier Recruitment is a leading agency dedicated to connecting candidates with outstanding job opportunities in Greece. We are excited to announce a vacancy for a Dutch Speaking Customer Service representative for an Online Travel Department. This position is ideal for those who are passionate about travel and possess a strong commitment to providing excellent customer service. In this role, you will assist Dutch-speaking clients with inquiries regarding travel bookings, provide information about destinations, and help resolve any issues that may arise during their travel experience. Your fluency in Dutch will be crucial in delivering a personalized customer experience and ensuring customer satisfaction. If you are ready to embark on your next career journey in a dynamic and rewarding environment, we would love to hear from you!
Responsibilities
- Deliver exceptional customer service via phone, email, and chat in Dutch.
- Assist customers with travel bookings, changes, cancellations, and inquiries.
- Resolve customer complaints effectively while maintaining a professional demeanor.
- Provide accurate information about travel destinations, packages, and policies.
- Document customer interactions and resolutions accurately in the CRM system.
- Collaborate with team members to enhance customer service processes and overall experience.
- Stay informed about industry trends and travel updates to provide relevant assistance.
Requirements
- Fluency in Dutch (both spoken and written) is essential.
- Strong communication and interpersonal skills.
- Prior experience in customer service, particularly in the travel sector, is desirable.
- Excellent problem-solving skills with a focus on customer satisfaction.
- Ability to work both independently and as part of a collaborative team.
- Passion for travel and knowledge of travel products is a significant advantage.
- Proficient in using digital tools and customer relationship management software.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
Required profile
Experience
Other Skills
- Social Skills
- Teamwork
- Communication
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