German Speaking Customer Service for Car Rental Department - Paid Relocation

Patrique Mercier Recruitment is pleased to offer an exciting opportunity for German Speaking Customer Service representatives to join a leading car rental department. This position comes with paid relocation to a beautiful location, allowing you to embark on a new adventure while advancing your career. We specialize in matching multilingual talent with top employers across various sectors, ensuring that your next role not only fulfills your career aspirations but also enriches your personal life. In this role, you will act as a key point of contact for German-speaking customers, assisting them with their car rental needs and ensuring a seamless experience. If you are enthusiastic about customer service and enjoy working in a dynamic environment, we invite you to apply!

Responsibilities

• Provide exceptional customer service to German-speaking clients regarding car rental inquiries and bookings.
• Assist customers with reservations, modifications, and cancellations via phone, email, and live chat.
• Address customer complaints and feedback promptly and professionally to ensure satisfaction.
• Maintain accurate records of customer interactions and rentals within the company system.
• Inform clients about rental options, pricing, and promotions to maximize sales opportunities.
• Collaborate with team members to improve processes and enhance the customer experience.

Requirements

• Fluency in German and English (both spoken and written); additional languages are a plus.
• Previous experience in customer service, ideally within the travel or automotive industry.
• Strong communication skills with a customer-oriented mentality.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Proficient with customer service software and Microsoft Office tools.
• Strong problem-solving abilities and a proactive approach to customer issues.
• Willingness to relocate and fully embrace a new cultural experience with paid relocation support.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )