Portuguese Speaking Customer Support Online iGaming Department

Patrique Mercier Recruitment FR is excited to announce an opening for a Portuguese Speaking Customer Support Representative in our Online iGaming Department. If you are passionate about online gaming and thrive in a customer-focused environment, we would love to have you on our team!

Key Responsibilities

• Provide exceptional support to Portuguese-speaking customers via phone, email, and live chat, ensuring a smooth gaming experience.
• Assist clients with inquiries related to account management, gaming rules, promotions, and transaction issues.
• Resolve customer complaints effectively to uphold a high level of satisfaction.
• Accurately document all customer interactions for future reference and continuous improvement.
• Collaborate with technical teams to troubleshoot and resolve customer-related issues efficiently.
• Keep updated on gaming regulations, company policies, and new product offerings.
• Gather customer feedback to enhance service delivery and overall client satisfaction.

Requirements

• Fluent in Portuguese and English, both written and spoken.
• Previous experience in customer service, preferably within the iGaming or online gaming sectors.
• Strong understanding of online gaming platforms and practices in customer engagement.
• Excellent communication and interpersonal skills.
• Proficiency in using customer support software and standard office applications.
• Detail-oriented with strong analytical skills for effective problem resolution.
• Willingness to work flexible hours, including evenings and weekends as necessary.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks