Offer summary

Qualifications:

5+ years of experience managing software deployments, from onboarding to expansion., 3+ years working with enterprise clients, managing multiple stakeholders., Strong ability to drive customer success in SaaS or AI-driven solutions., Exceptional spoken English and analytical mindset, with experience in data-driven decision-making..

Key responsabilities:

Collaborate with growth teams and executives to align AI solutions with business objectives.

Oversee content deployment timelines and proactively resolve delays.

Track key metrics and adjust strategies for performance optimization.

Train teams to leverage AI tools and create repeatable playbooks for future deployments.

Job description

Job Title: AI Solutions Customer Success Manager

Location: Fully Remote

About the Role

We are searching for an AI Solutions Customer Success ManagerAI Solutions Customer Success Manager to help clients implement AI-powered content strategies that drive measurable business impact. You will serve as a trusted advisor, ensuring seamless deployment, execution, and optimization of AI workflows. Strong verbal communication skills are essential for engaging with diverse stakeholders.

Key Responsibilities

Client Engagement: Collaborate with growth teams, content leads, and executives to align AI solutions with business objectives.
Project Management: Oversee content deployment timelines, proactively resolving delays.
Workflow Execution: Partner with technical teams to refine AI workflows for efficiency and impact.
Performance Optimization: Track key metrics (organic traffic, CTR, revenue) and adjust strategies accordingly.
Rapid Implementation: Drive fast, effective solution deployment with minimal iteration.
Customer Enablement: Train teams to leverage AI tools, eliminating technical barriers.
Best Practices Development: Create repeatable playbooks to streamline future deployments.
Product Feedback: Relay insights to Product and Engineering to inform roadmap improvements.

Qualifications

5+ years of experience managing software deployments, from onboarding to expansion.
3+ years working with enterprise clients, managing multiple stakeholders.
Strong ability to drive customer success in SaaS or AI-driven solutions.
Exceptional spoken English, capable of explaining complex concepts with clarity.
Analytical mindset, experience with data-driven decision-making (SQL, Python a plus).
Self-starter with proven success in high-growth environments.

Our Values

Integrity & Humility: High ethical standards, low ego, and a collaborative mindset.
Growth-Oriented: Committed to continuous learning and professional development.
Action-Driven: Prioritizing speed, execution, and measurable impact.
Innovation-Focused: Embracing experimentation and iterative improvement.