POS Support Officer (Remote)

Trust Payments has an exciting opportunity for a POS Support Officer to join their team.

Location: Remote - Port City, Colombo, Sri Lanka
Salary: Competitive + Benefits

• Working Hours - 1.30 PM - 10.30 PM IST
• Shift patterns - Rota basis on four weekdays (Monday to Friday) including Saturdays from 13:30 to 17:30 IST (The shift rotations shall be established on a monthly basis, taking into consideration team members booked annual leave as well as Malta's public holidays)

How will you make an impact in this role?
The Role:

Working within the Operations Department, the POS Integration Officer will be accountable for maintaining proper and correct merchant records as well as promptly handling merchant onboarding processes, whilst also assisting with physical management of stock. Both internal within our MT office, and with our local logistics partner.  

What We Expect of You, Day To Day:

• Handle onboarding of merchants & terminal fulfilment 
• Check validity of data inputted by other team members
• Ensure that systems are properly and accurately updated
• Liaise with the Commercial Team, and other departments as may be necessary
• Handle day-to-day functions within the POS Operations Department and ensure that queries are handled promptly and efficiently
• Identify and define issues being raised by internal or external parties and work to a speedy resolution
• Answer incoming email or telephone queries from merchants and provide resolution within a timely manner
• Assist and substitute peers when necessary

Qualifications

• General Education level SEC Grade 5 
• 2 years’ experience in a similar environment considered advantageous but not strictly necessary as full training will be provided 
• Card Acquiring knowledge highly beneficial  
• Excellent communication skills in English, both written and verbal
• Proficiency in MS Office particularly Word and Excel 
• In-depth knowledge of Salesforce; Omnipay; and Zendesk would be considered an asset
• Basic knowledge of PCI (Payment Card Industry) requirements 
• Ability to handle multiple tasks and perform well under pressure  
• Willingness to go the extra mile to learn and work independently 
• Must be detail oriented and meticulous 
• Be a team player

Choosing to work with Trust Payments in our Sri Lanka office can come with a host of unique benefits thanks to our partnership with Port City Colombo. These include:

Core Points:

• 0% Personal Income Tax: Employees can enjoy the benefit of no personal income tax, in turn maximising the employee's take-home pay.
• Remuneration in Great Britain Pounds: Additionally, employees will receive competitive salaries (GBP).
• Provident and Trust Fund Contributions: Port City contributes to the Employees’ Provident Fund and Employees’ Trust Fund.

Additionally:

• Work from home: Employees can enjoy the flexibility of remote working.