Pediatric Support Specialist

Pay Plan Title: Support Specialist

Working Title: Pediatric Support Specialist

Cost Center: 86/Provider Based Care Management

Position Number: 81202

FLSA Status: Non-Exempt

Reporting/Hiring Manager: Alice Guthrie

Posting Salary Range: $35,656 - $41,375

Office Location: Remote within North Carolina.

POSTING DETAILS:

Make an Impact  

Trillium Health Resources is a local governmental agency (LME/MCO) in North Carolina that manages serious mental health, substance use, and intellectual/developmental disability services. Serving in 46 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life.

Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.

At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.

What We’re Looking For

Trillium is actively seeking a highly organized and compassionate Pediatric Support Specialist to join our Team. This vital role provides crucial administrative and operational support, ensuring the seamless delivery of services to the children and youth we serve. As a Pediatric Support Specialist, you will be an integral part of our Children and Youth Service line, providing confidential support that directly impacts our ability to provide quality care. Your responsibilities will be multifaceted, demanding both attention to detail and a genuine dedication to our mission. If you're passionate about making a difference in the lives of young people and possess exceptional organizational skills, we encourage you to apply!

On a typical day, you might:

• Provide administrative assistance with projects or assignments when needed.
   
• Provide administrative, clerical, or custodial oversight or action to resolve day-to-day issues.
   
• Maintain current copies of program step actions, care management documents, and other resources.

• Perform general clerical work.

• Assist with data entry, reconciling, tracking, and monitoring internal data collection and State reports related to Tailored Care Management (TCM) and Care Coordination.
   
• Review and submit letters and care plans on behalf of Care Managers for mailing or faxing.

• Review and track referrals to support the Children and Youth specialty programs.
   
  Employee Benefits:

Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:

• A remote work option available for most positions
• Health Insurance - no premium for employee coverage
• Flexible Spending Accounts
• Paid Time Off (PTO) of 24 days, plus 12 paid holidays within first year of employment
• NC Local Government retirement pension. This is a defined-benefit retirement plan that will pay you a monthly amount upon retirement, for the rest of your life, with as little as five years of service. For more information, go to: https://files.nc.gov/retire/documents/files/Actives/LGERSHandbook.pdf
• 401k with 5% employer match & immediate vesting
• Public Service Loan Forgiveness Qualifying Employer

Qualifications: 

Education: 
 High School Diploma or GED.

Experience: 
 Minimum of one (1) year clerical experience.

OR

Equivalent combination of education/experience.

Preferred Experience:
 Prefer experience in assisting a senior leader/executive and four (4) years clerical and office management experience.
 
License/Certification: 
 Must have a valid driver’s license

Location: 
 Remote within North Carolina. 
 Must reside in NC to be considered for remote status.

Deadline for application: April 2, 2025 at 11:59 PM 

To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume.  Your resume must provide your level of education and detailed work experience, including: 

• Employer Name
  1. Dates of service (month & year)
  2. Average number of hours worked per week
  3. Essential duties of the job as related to the position you’re applying for
• Education
  1. Degree type
  2. Date degree was awarded
  3. Institution
• Licensure/certification, if applicable

After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for.

You will be notified by HR on the status of your application as appropriate.  All applicants will receive a final email when the recruitment cycle for the position has closed.  

Join our Talent Community through our ADP career center to stay informed about positions you may qualify for. Remember to keep an update resume in the Talent Community profile. 

The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer.

Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment.

#Innovation  #Technology  #Careers  #NorthCarolina  #BehavioralHealth