German Speaking Customer Service for Online Shopping Platforms in Athens, Greece
Offer summary
Qualifications:
Fluency in German and a good command of English, both written and spoken., Strong communication skills with a customer-focused attitude., Ability to handle multiple tasks in a fast-paced environment., Familiarity with customer service software and Microsoft Office applications..Key responsabilities:
- Provide exceptional customer service to German-speaking clients via phone, email, and chat.
- Assist customers with product inquiries, order processing, and issue resolution.
- Document all customer interactions and feedback accurately in the CRM system.
- Guide customers through online shopping processes to ensure a smooth experience.
Job description
Patrique Mercier Recruitment is delighted to offer an exciting entry-level position for German Speaking Customer Service representatives for online shopping platforms situated in Athens, Greece with free relocation.
This role is ideal for those who are enthusiastic about e-commerce and dedicated to providing exceptional customer support. As a vital part of a high-performing team, you will assist German-speaking customers with their inquiries, orders, and any concerns they may have during their shopping experience.
Patrique Mercier Recruitment specializes in connecting multilingual talent with top-tier employers, ensuring that you not only find a job that fits your skills but also enjoy an enriching international experience. Join us in Athens, a city that beautifully blends history and modernity, and take your career to the next level!
Responsibilities
- Provide exceptional customer service to German-speaking clients via phone, email, and chat related to online shopping.
- Assist customers with product inquiries, order processing, and issue resolution.
- Document all customer interactions and feedback accurately in the CRM system.
- Guide customers through online shopping processes, ensuring a smooth and satisfying experience.
- Work collaboratively with team members to improve customer service delivery and efficiency.
- Stay updated on product offerings, promotions, and policies to provide knowledgeable assistance.
Requirements
- Fluency in German and a good command of English (both written and spoken).
- Willingness to relocate to Greece - remote work only within Greece
- Strong communication skills and a customer-focused attitude.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Familiarity with customer service software and Microsoft Office applications.
- Analytical thinking and problem-solving skills to address customer needs effectively.
- Willingness to relocate to Athens, Greece, and adapt to a new cultural setting.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Competitive Salary by Greek standards
- Fully Paid Relocation Package ( Flight to Athens, Transfer and Hotel for the first 2 Weeks )
- Free Greek Lessons, Engagement Activities
Required profile
Experience
Hard Skills
Other Skills
- Customer Service
- Microsoft Office
- Communication
- Problem Solving
- Analytical Thinking
- Multitasking
- Teamwork
- Adaptability
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