LN Concerts, National Director of Premium Food & Beverage Operations

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

The Premium Director of Food & Beverage will support overall coordination, administration and direction of all Premium Food and Beverage operations in coordination with the Head of Food & Beverage, Head of Amphitheaters, Head of Large Ballrooms and Head of Clubs and in alignment with the mission and objectives and in full accordance with all policies and procedures.

WHAT THIS ROLE WILL DO

• Lead F&B operations at owned and operated venues, ensuring superior guest satisfaction and financial performance.
• Collaborate with the Head of Food & Beverage, Regional F&B Directors, and Premium Managers to develop industry-leading F&B initiatives, programs, and products.
• Work with the Head of Food & Beverage on developing new products, systems, and programs aimed at increasing per-person spending and fan satisfaction.
• Provide training on hospitality excellence, product knowledge, and safety standards to maintain high-quality service.
• Oversee the preparation and presentation of high-end food and beverages, ensuring consistency and attention to detail.
• Collaborate with local, state, and governmental organizations to enforce applicable liquor laws.
• Plan, execute, and deliver premium F&B services in concert venues, including VIP areas, private suites, lounges, and premium seating.
• Curate exclusive, high-end menus tailored to premium clientele, ensuring a memorable dining experience that complements the venue's brand and event atmosphere.
• Lead, motivate, and manage a team of premium service staff, including chefs, servers, and bartenders.
• Identify and implement opportunities to drive revenue growth and maximize premium F&B sales.
• Develop and manage budgets for premium service areas, monitoring costs and identifying areas for efficiency improvements.
• Work with venue operations teams to plan and prepare for new and existing venues. Regularly visit venues, collaborating with operations teams and concessionaires for setup, signage, staffing, and execution of F&B programs.
• Collaborate with the Analytics Team and local management to review and refine programs and special promotions to improve fan patronage, return frequency, and average spend.
• Source high-quality ingredients and premium beverages from vendors and suppliers, ensuring alignment with the venue's brand and guest expectations.
• Promote a culture of character, integrity, and quality to foster long-term growth and profitability within the venue's F&B division.
• Develop and implement VIP and in-seat F&B programs in partnership with the Regional F&B Director and Corporate team, ensuring efficient service and quality products.
• Maintain positive customer and client relations through effective communication.
• Ensure proper training of VIP and in-seat staff and provide guidance on hiring, promotion, and termination of premium services staff.
• Ensure that staff uniforms, food quality, service timeliness, and guest relations meet premium F&B standards.
• Assist staff in their job functions as needed, providing direct interaction with trainers and trainees.
• Uphold and ensure premium F&B standards for Amphitheater, Clubs, and Theaters.

WHAT THIS PERSON WILL BRING

• Ability to work late hours and weekends
• 5 years of management experience in high volume restaurant/live entertainment environment
• Working knowledge of restaurant and bar operations
• Knowledge of state, federal and local liquor laws, retail operations, computers
• Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact
• Point of Sales knowledge, preferably Appetize, Shift4, Micros, Square
• Some college or college degree

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.