Offer summary

Qualifications:

Previous customer support experience is essential., Strong written and verbal communication skills are required., Ability to learn and explain technical concepts is necessary., Detail-oriented problem-solving approach is important. .

Key responsibilities:

Manage support requests via GoHighLevel queue, email, and Skool.com platform.

Guide clients through software login and navigation.

Handle technical support escalations via phone or zoom when needed.

Document common issues and solutions to maintain high customer satisfaction.

SuperStaff is a comprehensive outsourcing solutions provider dedicated to delocalizing your workforce, reimagining your systems and model, and putting cost savings to work to grow your enterprise. Founded in 2009, we launched our suite of services with technical specialist offerings like programming, design, and information technology. We’ve since expanded to add customer-facing services like customer support, and more recently, recruitment support. Led by a team of experts in outsourcing, we understand both the day-to-day challenges of business and how to address them as part of the big picture to support growing companies. Because successful outsourcing is about more than just reducing your overhead. It’s about breaking free of boundaries and adding real value through exceptional people and service. WHAT MAKES US DIFFERENT SuperStaff was established specifically to service our parent company in 2009. We grew as an extension of a family owned business and now service an enterprise that is the largest of its kind in the private sector. The company itself dates back to the 1930’s, but our utilization of technology leads the industry and reflects our focus on innovation which is our staying power. Because of our humble roots, we can connect with smaller businesses that want to grow and dominate their industries, because your story is our story too.

Job description

The Customer Support Specialist will provide technical assistance and product guidance to our commercial real estate investment clients. This role supports our software platforms including Commercial Investor Pro (CIP) and Commercial Deal Finder (CDF).

Core Responsibilities: