Job Title:
Manager I, Planning & SchedulingJob Description
Job Summary
The WFM Manager drives CRM contact performance and WFM Process maturity through implementation and maintenance of best practice WFM across the location accounts under the supervision and alignment of the Geo Leader. They can move across multiple industry verticals and WFM platforms in a multi-skill, multimedia environment, while building solid relationships with both our internal cross-functional teams and our client partners. The WFM Manager ensures WFM practice balances the needs of the client, business and the needs of our agents as optimally as possible, driving continual improvement and adaptation.
Job Description:
Candidate description:
Desirable Criteria
Location:
UK, Work at Home, GBLanguage Requirements:
Time Type:
Full time2025-01-27If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
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PlaceMe Recruitment
Perceptual Consultores Ltda.
Coinbase