Manager, Commercial Operations

Welcome to the era of Velsera! Seven Bridges, Pierian & UgenTec have combined to become Velsera.

Velsera is the precision engine company. We empower researchers, scientists, and clinicians to drive precision R&D, expand access to, and more effectively leverage analytics at the point of care. 

We unify technology-enabled solutions and scientific expertise to enable a continuous flow of knowledge across the global healthcare ecosystem. This interweaves diverse biomedical communities, allowing them to build upon each other’s success and accelerate medical breakthroughs that positively impact human health.

With our headquarters in Boston, MA, we are growing and expanding our team which located in 14 different countries!

Manager, Commercial Operations

Location: UK Remote

Overview:

We are seeking a Manager, Commercial Operations to drive operational excellence, manage key reporting functions, and act as a historical expert within our Commercial Operations team. This position offers the unique opportunity to influence decision-making, optimize processes, and lead a team of Commercial Analysts while contributing to cross functional initiatives across sales, marketing, finance, and customer success. The role is a cornerstone of operational continuity and strategy, with responsibilities evolving to align with organizational growth in 2H2025.

Key Responsibilities:

Reporting & Insights:

• Fulfill ad-hoc reporting requests from commercial team leadership, ensuring timely delivery and data accuracy.

• Lead the creation and delivery of the "Sales Cockpit" report, summarizing key sales and marketing performance metrics monthly.

• Contribute to the Monthly Business Review (MBR) and Board Packet by ensuring data alignment and strategic relevance.

• Assess, triage, and fulfill reporting requests from external team members and stakeholders, including the Executive Leadership Team (ELT), Finance, Customer Success, and the Board of Directors.

Forecast Management:

• Lead weekly forecast meetings with sales and marketing teams to address pipeline gaps and refine data.

• Collaborate with the Salesforce Manager and contractors to maintain accurate pipeline and forecast data in Salesforce.

Historical Knowledge Base:

• Serve as the historical expert for operational and process changes since the company’s merger, maintaining detailed records for strategic decisions.

• Provide leadership with historical insights and context to aid in decision-making.

Operational Excellence:

• Drive consistency and accuracy in data management processes across the Commercial Operations team.

• Partner with the Marketing/Sales Ops Manager and offshore teams to improve operational workflows and efficiencies.

Collaboration:

• Collaborate with Finance, Legal, and Customer Success teams to execute cross functional initiatives effectively.

Reporting Cadence:

• Monthly Sales Roll-up Report: Monthly

• Forecast Meeting Notes: Weekly

• Ad-hoc Reports: As requested by Finance, Customer Success, or the Executive Team

• Board Packet Contribution: Monthly

• Commission Report: Quarterly

Qualifications:

• Experience: 7+ years in Commercial Operations, Business Operations, or a similar role, preferably in SaaS, Life Sciences, or related industries.

• Education: Bachelor’s degree in business administration, Finance, Data Analytics, or related fields. Advanced degree (MBA) is a plus.

• Technical Skills: Proficiency in Salesforce, Excel (advanced functions), and Business Intelligence tools (Tableau, Power BI, or similar).

• Competencies: o Strong analytical skills and attention to detail.

o Excellent communication and stakeholder management abilities.

o Demonstrated leadership in managing cross-functional initiatives.

o Ability to thrive in a fast-paced, matrixed organization.

Why Join Us? This role is integral to the strategic success of our Commercial Operations team. You’ll gain exposure to high-level decision-making processes, collaborate with cross-functional teams, and contribute directly to shaping the organization’s growth.

Our Core Values

People first. We create collaborative and supportive environments by operating with respect and flexibility to promote mental, emotional and physical health. We practice empathy by treating others the way they want to be treated and assuming positive intent. We are proud of our inclusive diverse team and humble ourselves to learn about and build our connection with each other.

Patient focused. We act with swift determination without sacrificing our expectations of quality. We are driven by providing exceptional solutions for our customers to positively impact patient lives. Considering what is at stake, we challenge ourselves to develop the best solution, not just the easy one. 

Integrity. We hold ourselves accountable and strive for transparent communication to build trust amongst ourselves and our customers. We take ownership of our results as we know what we do matters and collectively we will change the healthcare industry. We are thoughtful and intentional with every customer interaction understanding the overall impact on human health. 

Curious. We ask questions and actively listen in order to learn and continuously improve. We embrace change and the opportunities it presents to make each other better. We strive to be on the cutting edge of science and technology innovation by encouraging creativity. 

Impactful. We take our social responsibility with the seriousness it deserves and hold ourselves to a high standard. We improve our sustainability by encouraging discussion and taking action as it relates to our natural, social and economic resource footprint. We are devoted to our humanitarian mission and look for new ways to make the world a better place. 

Velsera is an Equal Opportunity Employer:
Velsera is proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, colour, gender, religion, marital status, domestic partner status, age, national origin or ancestry.