Offer summary

Qualifications:

Excellent written and verbal communication skills., Experience in data management, analytics, and reporting., Strong interpersonal skills with the ability to build and maintain relationships., Proficiency in marketing software and database management..

Key responsabilities:

Develop and implement communication strategies to enhance visibility and engagement.

Assist in developing strategies to boost customer participation and retention.

Support the production of monthly newsletters and create engaging blog content.

Analyze engagement metrics and compile reports for stakeholders.

Job description

This is a remote position.

Schedule: Monday to Friday, 08:00 AM - 5:00 PM, 1-hour unpaid break | UK

We are seeking a dynamic Communications and Engagement Officer (CEO) to drive engagement , retention, and growth across our regional tennis venues. This role is critical in ensuring effective communication with current and potential customers, staff, and stakeholders, supporting the long-term sustainability of our programs.

Key Responsibilities:

Develop & Implement Communication Strategies – Create and execute
communication plans that align with business objectives to enhance visibility, engagement, and sustainability.
Maximize Customer Engagement & Retention – Assist in developing strategies to boost customer participation and long term retention, including using social media and other marketing efforts.
Marketing for Tennis Venues – Help implement marketing initiatives to promote tennis venues, increase participation, and enhance venue visibility.
Create, Support, & Manage Marketing Campaigns – Support the development and execution of marketing campaigns, including creating compelling content and promotions to attract new customers and strengthen brand positioning.
Coordinate Monthly Coaching Newsletters – Support the production of a monthly newsletter to keep players, parents, and members informed about coaching programs, events, and promotions.
Write Blog Posts for Venue Management Websites – Create engaging blog content to highlight venue activities, coaching success stories, and community impact.
Analyze & Report on Engagement Metrics – Monitor communication effectiveness using data analytics, providing insights and recommendations for continuous improvement.
Stakeholder Reporting – Compile and present reports on communication efforts, engagement trends, and key performance metrics to internal and external stakeholders.
Support Internal Communication – Ensure smooth information flow to coaching staff, optimizing the use of our database and marketing software.

Requirements

Excellent written and verbal communication skills.
Experience in data management, analytics, and reporting.
Strong interpersonal skills with the ability to build and maintain relationships.
Understanding of customer behavior and engagement strategies.
Proficiency in marketing software and database management.
A creative and strategic mindset.
Knowledge of the sports industry and media landscape (preferred).