Offer summary

Qualifications:

Excellent customer service skills., At least 2 years of support experience with Windows 10 and Microsoft Office 2019., Experience with network and printer troubleshooting for at least 2 years., Effective oral and written communication skills..

Key responsibilities:

Provide technical assistance for hardware, software, application, printing, network, and operating system issues.

Document standard operating procedures related to support and assign unresolved incidents.

Manage multiple priorities and projects while maintaining a calm demeanor with diverse customers.

Effectively multitask and prioritize workload to meet customer needs.

Job description

Project Description: Provide technical assistance to all customers seeking assistance for hardware, software, application, printing, Network, and Operating System issues..

Job Knowledge, Skills & Abilities

Ability to work with diverse customers in a calm, respectful manner to address potentially difficulty situations.

Ability to manage and work on multiple priorities or projects.

Ability to document standard operating procedural documentation as it pertains for support procedures, and properly assigning unresolved incidents.

Ability to effectively multitask and prioritize workload.

Effective oral and written communication skills.

Top Skills & Years of Experience:

Excellent customer service skills
At least 2 years of support experience with Windows 10, and Microsoft Office 2019
At least 2 years' experience with Network and Printer troubleshooting
Must be proficient is typing skills and be able to multi-task.

Nice to have skills: