Customer Support Manager
Offer summary
Qualifications:
2 years of experience in customer support, preferably in finance or payments., Basic knowledge of English language., Familiarity with Cryptocurrency and Blockchain., Access to a computer/laptop and high-speed internet..Key responsabilities:
- Ensure high-quality and prompt resolution of customer issues, handling up to 150 chats per day.
- Interact with other divisions of the company to resolve customer issues.
- Manage customer inquiries effectively and efficiently.
- Provide support in both Russian or Ukrainian languages.
Job description
Job Title: Customer Support Manager (Russian or Ukrainian language)
Job Type: Remote
Location: Europe
Ukrainian Fintech company is looking for an experienced Customer Support Manager to work remotely.
Our ideal candidate has
-2 years of work experience in a similar position (in the finance sector, payments);
-Knowledge of the English language at a basic level;
-Computer/laptop and high-speed, high-quality Internet;
-Knowledge of Cryptocurrency and Blockchain
What tasks are facing our super support
-Ensuring high-quality and prompt resolution of customer issues (in chat, up to 150 chats per day);
-Interaction with other divisions of the company to resolve customer issues.
We offer
-Floating work schedule;
-Timely payment (every 1st of the month);
-Free education;
-The possibility of career and professional growth (development in the IT department).
Required profile
Experience
Other Skills
- Time Management
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