Event Services Specialist

Goldcast is an AI-powered B2B Video Campaign Platform that transforms marketing by putting video and events at the heart of the customer journey. Thousands of enterprise B2B marketers, from companies like 6Sense, LG, Zuora, and Mailchimp, leverage Goldcast to more effectively get in front of their audience, repurpose and create engaging and consumable video content, and capitalize on brand authority and intent.

Goldcast was founded in mid-2020 at Harvard Business School. Since then, we have raised over $40mn, built a bi-continental team of excellent teammates, and are one of the market leaders in the enterprise digital events space. We count 400 great B2B firms as customers and were recently featured in G2's list of 100 fastest-growing software companies.

Position Overview

We’re looking for a proactive and detail-oriented Event Services Specialist to join our growing team in India. In this role, you'll support the planning and delivery of virtual and hybrid events for our customers, helping them create impactful experiences using the Goldcast platform.

This is a great opportunity for someone early in their career who’s excited about events, technology, and providing amazing service. You’ll work closely with our Event Services team to ensure clients feel confident, supported, and successful before, during, and after their events.

What You’ll Do

Event Support:

• Assist with the setup and execution of client events, including dry runs, technical checks, and day-of-show support
• Coordinate timelines and logistics alongside the Event Services team
• Ensure seamless platform configuration and quality delivery of every event
  
  

Client Communication

• Be a trusted, responsive partner to our customers during the full event lifecycle
• Help gather event requirements and ensure our services align with client goals
• Maintain clear, respectful, and timely communication at all times
  
  

Platform Support & Technical Guidance

• Become an expert in the Goldcast platform and its features
• Guide clients through technical challenges and support their use of our tools
• Offer best practices to help clients get the most value out of their events
  
  

Event Data & Insights

• Track event metrics like registration and attendance
• Assist in post-event reporting and identifying insights to improve future experiences
  
  

Team Collaboration

• Work cross-functionally with internal teams including marketing, sales, and product
• Contribute ideas to improve processes and delight our customers
  
  

Who You Are

We know not everyone meets every requirement—if this role excites you and you bring relevant experience, we’d love to hear from you.

• 1–5 years of experience in a client-facing role, ideally in SaaS, events, or marketing
• A passion for creating positive, smooth, and professional experiences for customers
• Excellent organizational and time-management skills—you’re able to juggle multiple priorities
• Clear and confident communicator (written and verbal)
• A curiosity for tech and eagerness to learn new tools
• Collaborative, flexible, and solutions-focused mindset
  
  

Key Competencies

• Strong project management and execution abilities
• Relationship-building and client empathy
• Attention to detail, especially under pressure
• Proactive problem-solving
• Adaptability and eagerness to grow
  
  

Goldcast is a remote organization with offices in Massachusetts (Boston) and India (Bangalore)

Goldcast.io offers a competitive salary, benefits package, and opportunities for professional growth and development. Additionally, we provide a comprehensive benefits package.

Goldcast.io is an equal opportunity employer and values diversity within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.