Offer summary

Qualifications:

Fluency in English and Spanish is required., High school diploma or equivalent is necessary., Effective time management and consultative communication skills are essential., Stable job history with no job-hopping is preferred..

Key responsabilities:

Make 100-150 outbound calls per shift to remind patients about their screening kits.

Educate callers on the benefits of early detection for health issues.

Provide a positive customer experience while meeting performance goals.

Assist customers with challenges related to returning their screening kits.

Job description

Bilingual Call Center Representative (English + Spanish)

Come join a growing, fast-paced Call Center Sales team with great benefits and career opportunities!

This is a fully remote position, working from the comfort of your home office space.

Competitive Compensation Packages ● Growth Opportunities ● PTO ● 401K with Employer Match ● Medical, Dental, Vision & so much more!

What our Bilingual Representative needs:

Desire to work in an outbound calling environment.
Must have the ability to fluently communicate in English and Spanish.
Outstanding phone etiquette with a strong ability to handle Consultative conversations.
Stable job history with no job-hopping!
Effective time management skills
Competitive mindset to meet and exceed performance goals.
Satisfactory completion of a pre-employment drug screen and criminal background check.
MUST have a minimum internet speed of 50 Mbps Download 10mbps Upload with a direct ethernet connection. Wi-Fi is not acceptable within our system requirements for this role.
Designated work area in your home free of noise and distraction.
High school diploma or equivalent required.

The benefits of working at Life Line Screening:

We provide all equipment (computer, monitor, phone, etc.) and paid training, conducted virtually with video conference, to build your career on the strongest possible foundation.
Monday-Friday work schedule
Competitive hourly pay with bonus incentive, paid time off, and paid holidays, medical/dental/vision insurance, 401k plan with company match, professional development, referral bonus program, courtesy preventative health screenings for you and additional family members or friends.

What you’ll do as a Bilingual Remote Representative with Life Line Screening:
Outbound Specialist (Make outgoing calls to remind patients to return their screening kit or that a screening kit is on the way) make an average of 100-150 outgoing calls per shift.

Educate callers on the benefits of early detection, which improve length and quality of life through the prevention and early detection of colon disease and colon cancer.
Use a consultative approach, while creating a positive customer experience and meeting predetermined goals.
Identify and assist with any challenges or issues the customer may have with returning their kit.
Successfully consult with callers to return their kit by providing them the information that they need.

Life Line Screening is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status, or other characteristics protected by law. Life Line Screening will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background check and drug screen.

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