Offer summary

Qualifications:

High school diploma required; college degree preferred., At least 1 year of customer service experience; contact center experience preferred., Strong communication skills and proficiency in CRM systems., Detail-oriented with problem-solving abilities and effective organizational skills..

Key responsabilities:

Handle customer requests and troubleshoot issues via phone, chat, and email.

Communicate effectively with customers regarding orders, enrollments, and financial matters.

Complete assigned projects and assist in resolving holds and understanding data.

Recommend improvements to existing documentation and procedures.

Job description

Dedicated to Excellence, Committed to Service

Abeka Customer Service (Remote/Full Time)

The Remote Customer Service staff handles customer requests within our CRM tool and contributes to various offline project areas. Remote staff will troubleshoot issues and communicate resolution to customers via phone, chat, and email. Available in these states: AL, FL, GA, ID, IN, IA, LA, MS, NC, OH, OK, PA, TN, TX, VA, and WI. Pay is $15.53/hr. Required hours are Monday-Friday, 8-5 CST (with 1 hour for lunch), 40 hrs./wk.

Communicate with Customers

Communicate effectively with customers regarding held orders, enrollments, transcripts, financial matters, and other account impacting issues. Resolve customer inquiries or create a case for follow-up. Must also communicate effectively with peers, supervisors, and other departments.

Assist with Projects

Complete assigned projects within communicated timelines. Help to resolve holds, explain enrollment requirements, and understand research data. Work effectively and independently to meet productivity goals.

Increase Job Knowledge

Know and understand all policies, procedures, and processes of Customer Service. Work with supervisor to learn about and assist new project areas as business needs change.

Recommend Improvements

Recommended changes or improvements to existing documentation and procedures.

FLSA Status - Scanning (Non-exempt)

Education

Required Education:

HS

Preferred Education:
College Degree

Work Experience

Required Experience:

1+ years in customer service

Preferred Experience:
1+ years in a contact center

Physical Requirements and Skills

Communication, Customer Relationship Management (CRM) System, Customer Service, Deadline Management, Detail-Oriented, Entrepreneurship, Interpersonal Relationships, Microsoft Applications, Organizing, Prioritization, Problem Solving

Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge. Applicants must agree with Pensacola Christian College’s Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments. We reserve the right to fill this role at a higher/lower grade level based on ministry needs. An assessment may be required to be considered for this position.

Required profile