Offer summary

Qualifications:

Native-level fluency in Brazilian Portuguese and excellent command of English., Bachelor’s degree in communications, business, or a related field, or equivalent experience., 1–3 years of experience in customer service, community management, or app operation, preferably in the education or tech industry., Strong analytical skills and proficiency in computer applications, with familiarity in CRM tools like Zendesk being a plus..

Key responsabilities:

Oversee daily app operations, including updates, content management, and user engagement strategies.

Serve as the primary contact for Brazilian user inquiries and resolve questions and technical issues.

Conduct market research on local user behaviors and provide strategic recommendations for user acquisition and retention.

Collaborate with international teams to align on KPIs and facilitate communication between HQ and local stakeholders.

Job description

QANDA, short for "Q and A," is an AI-powered learning super app that enables students of all levels to receive instant answers and personalized educational content—often at zero or minimal cost. Globally, over 92 million K-12 students use QANDA.

By simply taking a photo of a problem, students can find solutions in under 5 seconds. They can also chat instantly with top-school teachers for detailed explanations or use the built-in calculator for step-by-step solutions.

QANDA has rapidly expanded across Asia, and we are now preparing to bring our top education service to Brazil. To help us succeed in this new market, we are searching for a passionate and talented individual to join our team as the Brazil App Operation Manager—someone who can oversee both Customer Service and App Operations in Brazil, provide local market insights, and collaborate with our global team to drive growth.

[Homepage]

https://mathpresso.com/en

[QANDA App]

- AOS (Google Play): https://play.google.com/store/apps/details?id=com.mathpresso.qanda

- iOS (App Store): https://apps.apple.com/id/app/qanda-pemecah-soal-matematika/id1270676408?l=id

[Funding]

- Backed by Google, SoftBank Ventures Asia, Samsung Ventures, Legend Capital, KDB, Mirae Assets, etc. (USD 104.7M+ / Series C+)

[About the Role]

As the Brazil App Operation Manager, you will be our on-the-ground champion for QANDA in Brazil. Your primary responsibility will be to manage overall app operations and deliver exceptional customer service to our Brazilian user base. This includes handling user inquiries in Portuguese, monitoring app performance, and providing local insights to our global headquarters. You will also be responsible for conducting market research, supporting various local initiatives, and coordinating with cross-functional teams to drive our growth strategy in Brazil.

Key Responsibilities

1. App Operations

Oversee daily app-related activities, including updates, content management, and user engagement strategies

Analyze user data and metrics to identify trends, troubleshoot issues, and propose improvements

Coordinate with product and development teams to ensure local market considerations are integrated into the app

2. Customer Service

Serve as the primary contact for Brazilian user inquiries (tickets, emails, reviews, and feedback)

Address and resolve questions, complaints, and technical issues in a timely, professional manner

Maintain positive customer relationships by delivering accurate, efficient, and friendly support

Escalate complex issues to the Global Customer Service Lead or relevant teams when necessary

3. Market Research & Local Support

Conduct research on local user behaviors, competitor activities, and education trends in Brazil

Provide strategic recommendations to optimize user acquisition, retention, and overall customer satisfaction

Collaborate with the HQ and local partners on marketing campaigns, partnerships, or events that drive user growth

4. Cross-Functional Collaboration

Work closely with international teams (Product, Marketing, Operations, etc.) to align on KPIs and initiatives

Facilitate effective communication between HQ and local stakeholders, ensuring that both sides remain informed of ongoing projects and issues

Provide feedback on local operations to continuously improve the service

5. Other Duties as Assigned

Handle any additional responsibilities in line with business needs (e.g., special projects, reporting, documentation)

[Requirements]

Native-level fluency in Brazilian Portuguese (oral and written)

Excellent command of English (oral and written) for communication with global teams

Bachelor’s degree in communications, business, or a related field (or equivalent experience)

1–3 years of experience in customer service, community management, or app operation (education/tech industry preferred)

Strong analytical skills with the ability to interpret data and make actionable recommendations

Proficient in computer applications (e.g., Google Workspace). Familiarity with Zendesk or other CRM tools is a plus

Ability to juggle multiple tasks, prioritize effectively, and thrive in a fast-paced, dynamic environment

Passion for education and technology, with a drive to create impact in the Brazilian market

[Why Join QANDA?]

High-growth Environment: Join a global team that is rapidly expanding into new markets and be at the forefront of shaping QANDA’s success in Brazil.

Impactful Role: Play a pivotal role in enhancing the learning experience for millions of students, helping to shape the future of education.

Global Exposure: Collaborate with talented professionals worldwide and gain international experience in the EdTech industry.

Career Development: Enjoy the opportunity to grow quickly as QANDA scales, with the chance to take on greater responsibilities.

Ready to help us launch QANDA in Brazil?

Apply now and become a key player in our mission to bring equal educational opportunities to students everywhere!

Required profile