Offer summary

Qualifications:

Bachelor’s degree in business, Marketing, or a related field., Previous experience in a sales support or coordination role, preferably in a SaaS or tech environment., Excellent organizational and time-management skills with a keen sense of urgency., Proficiency in Microsoft Office and CRM systems, with strong communication skills in English and French..

Key responsabilities:

Own the inbound lead process and ensure timely personalized engagement with clients.

Build trust and loyalty by liaising with clients and handling their concerns.

Maintain accurate documentation of customer account details in Salesforce and assist with sales proposals.

Assist senior Salespeople in creating sales plans and contribute to the effectiveness of the sales team.

Job description

Description

Laserfiche is hiring a Sales Co-Ordinator to develop relationships with new & existing businesses across Europe, helping them grow and develop their digital transformation strategy. If you are a go-getter with excellent communication skills and a passion for networking, this is the job for you!

This is a unique opportunity to help develop the EMEA Market for Laserfiche, whilst working with some of the largest organizations in the region to optimize the long-term success of these new customers and partners. You will learn how to evaluate customer needs, diagnose problems, and develop solutions by making warm and cold calls, consulting with clients and conducting software demonstrations.
You’ll have the opportunity to travel into the region when required, and attend trade shows to generate new business opportunities. From these firsthand learning experiences, you will fine-tune your communication skills, gain solid sales expertise, help your team generate revenue and you will be the "human face" of Laserfiche in these markets.

About the Role – Key Responsibilities

Lead Qualification: Own the inbound lead process to ensure timely personalized engagement
Customer Relationship Management:

Build trust & loyalty by liaising with SPs & clients, handle their concerns, and promote retention, expansions

Knowledge Expert:

Become a trusted advisor by supporting the sales team, clients & SPs with the provision of relevant sales resources tailored to specific needs, e.g. case studies, video testimonials, Vertical industry updates, etc.

Sales Support:

CRM Hygiene -Salesforce: Mandatory accurate and up-to-date documentation of all customer account details, including opportunities, commitments, key discussions, and records of customer visits or calls.
Assist with RFI’s/RFP’s/Sales Proposal process
Planning: Assist senior Salespeople to create a sales plan to meet or exceed quota

Reporting:

Maintain and interpret Power BI and salesforce reports
Forecasting: Assist with weekly sales forecast

Market: Regularly enhance knowledge and insight into the best practices and trends within the industry
Sales SLA’s: Ensure timely delivery of services and handle any related issues.
Demonstrations: Assist the Process with Pre-Sales engineers in the progress and delivery of demos.
Team engagement: Proactively share ideas to improve the sales processes and contribute to the effectiveness of the sales team.

About You – Essential Qualifications

Bachelor’s degree in business, Marketing, or a related field
Previous experience in a sales support or coordination role, preferably in a SaaS or tech environment is beneficial but not mandatory
Experience working with ECM systems
Excellent organizational and time-management skills. Keen sense of urgency responding to customers in a timely manner, keeping to SLA’s
Communication skills – ability to effectively communicate to both technical and non-technical individuals, via Teams, Zoom, email, etc.
Ability to prioritize effectively in a fast-moving environment.
Attention to detail and a proactive approach to problem-solving.
A growth mindset
Highly organized with strong multi-tasking capabilities and attention to detail
Proactive, self-motivated & ability to work independently & collaboratively within a team
Proficiency in Microsoft Office and CRM systems; experience with CPQ systems is a plus
Languages: C2 (Proficiency) English and French
Ability to work 10:00 AM - 7:00 PM GMT

About Us

Laserfiche is a leading enterprise platform that helps organizations digitally transform operations and manage their content with AI-powered solutions. Through scalable workflows, customizable forms, no-code templates and AI-enabled capabilities, the Laserfiche® document management platform accelerates how business gets done. Trusted by organizations of all sizes—from startups to Fortune 500 enterprises—Laserfiche empowers teams to boost productivity, foster collaboration, and deliver a superior customer experience at scale. Headquartered in Long Beach, California, Laserfiche operates globally, with offices across North America, Europe, and Asia.

Learn more about our team here.

Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.

Laserfiche provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Talent Acquisition at https://www.laserfiche.com/contact/

or 562-988-1688.

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