Offer summary

Qualifications:

Strong understanding of HR policies and programs., Experience with case management systems and knowledge management tools., Excellent communication and interpersonal skills., Ability to collaborate with cross-functional teams..

Key responsabilities:

Provide day-to-day support on People Team-related policies and programs.

Track employee cases and trends using a case management system.

Assist employees in utilizing self-service tools for effective issue resolution.

Ensure timely and compliant handling of critical administrative transactions.

Job description

Role- People Partner Coordinator
Location - 123 Main Street, Lansing, Michigan

Job Description -
Actual Job title - People Experience Guide
Location - Location can be remote in any low-cost area in US.

THIS IS WHAT YOU'LL DO

Ensure a positive experience for employees by providing day-to-day support on People Team-related policies and programs
Use case management system to interact with employees to track cases for trends and ensure proper documentation
Help drive the content on processes and initiatives introduced by the People Team for the Open Access (self-service) knowledge base
Assists and encourages employees to make effective use of Open Access (i.e. Self-service), knowledge management, case management tool, and any other People systems available to them in order to drive rapid resolution
Collaborate with the broader People Operations team, People Team COEs (Total Rewards, Recruiting, Talent Development), and the Business Partners and People partners to provide feedback and support
Partner with People Team, IT, Facilities, and other cross-functional partners to ensure the onboarding and offboarding processes are delivering the right employee experience
Responsible for escalation of issues in a timely manner to ensure an effective employee experience while remaining engaged in resolving the issue
Ensure that all critical administrative transactions, like the I-9 or background check process, are accurate and handled in a timely and compliant manner
Provide exceptional service to questions and issues received from employees
Help maintain and audit employee personnel files
Provide support to overall People Team initiatives when necessary