Offer summary

Qualifications:

Fluent in Slovenian (spoken and written) and a good command of English (minimum B2 level)., High school diploma or equivalent education required., Strong customer service skills with a natural ability to build relationships., Proactive and motivated, capable of managing tasks independently..

Key responsabilities:

Handle inbound communication via phone, email, and chat to assist customers with inquiries.

Manage customer orders efficiently and ensure accuracy throughout the process.

Support customer retention efforts by delivering high-quality service and personalized support.

Identify and effectively resolve customer complaints while suggesting process improvements.

Job description

Are you fluent in Slovenian and passionate about delivering exceptional customer service? We are looking for a committed Customer Support Representative to join our dynamic team. If you thrive on problem-solving, have excellent communication skills, and are customer-focused, this is the perfect opportunity for you!

Key Responsibilities

Handling inbound communication via phone, email, and chat to assist customers with their inquiries or provide detailed product information.
Managing customer orders efficiently and ensuring accuracy throughout the process.
Supporting customer retention efforts by delivering high-quality service and personalized support.
Identifying, logging, acknowledging, and effectively resolving customer complaints.
Actively suggesting process improvements to enhance efficiency and customer experience.
Following internal procedures and compliance guidelines.
Maintaining accurate customer records and documenting interactions.
Reporting frequently occurring issues to the support team for further analysis and escalation.

Qualifications and Skills

Native or fluent in Slovenian (spoken and written), with a good command of English (minimum B2 level).
High school diploma or equivalent education required.
Strong customer service skills and a natural ability to build relationships.
Proactive, motivated, and able to manage tasks independently.
Comfortable working in a dynamic, fast-paced environment.
Good numerical reasoning and problem-solving skills.

Benefits

Remote work possibility from Romania, with the option to relocate to Slovenia for 5–6 months (after an initial 6 months and with Project Manager approval), followed by a return to Romania.
Transportation costs covered.
Attractive and competitive salary package.
Signing bonus (paid in 12 monthly installments).
Paid holidays: 20 days per year, with an additional day after one year of service.
Permanent employment contract.
Fully paid initial training.
Full relocation support, including 6 months of accommodation.
Meal vouchers worth 30 RON/day (approx. €150 net/month).
Private health insurance package.
Career growth and internal development opportunities.
Partner discounts and special offers.
Gympass subscription for fitness and wellness access.
Employee assistance and wellbeing program subscription.

Application and Diversity Statement

Join us as a Customer Support Representative and contribute to delivering exceptional customer service experiences. We provide a supportive environment for career growth and development.

Our commitment to diversity and inclusivity ensures equal opportunities for all applicants. We welcome candidates from all backgrounds to apply and invite you to become part of our diverse workplace.

Required profile