Inbound Calling Specialist (US Based Home Care Company)

• Work Arrangement: Fully remote
• Job Type: Full-time
• Work Schedule: Flexible with schedule (40 hours a week as a baseline - but could shift in times and days)
• Time Zone: EST

About the Company

The company is a compassionate, client-centered organization dedicated to enhancing the quality of life for individuals and families through exceptional in-home care services. The company is committed to promoting independence, dignity, and safety by delivering personalized care that meets the unique needs of each client. With a focus on trust, integrity, and community, the company empowers caregivers and families alike to create meaningful, supportive care experiences.

Role Overview

We are seeking a professional and empathetic Inbound Calling Specialist to join our growing care coordination team. In this role, you will be the first point of contact for clients and their families, playing a critical role in guiding them through their care journey. You will handle a high volume of inbound and intake calls with professionalism and empathy, ensuring every caller feels heard, informed, and supported. This role requires strong communication skills, attention to detail, and the ability to work a flexible schedule in a fast-paced environment.

Key Responsabilities:

• Inbound Call Management: Handle a high volume of inbound calls with professionalism, empathy, and efficiency.
• Intake Support: Conduct thorough intake calls to gather essential information and assess care needs.
• Customer Service: Provide accurate information and compassionate support to clients, families, and referral sources.
• Call Documentation: Accurately log call details and client data in the internal system in real time.
• Issue Resolution: Identify and resolve concerns promptly, escalating cases to the appropriate team members as needed.
• Learning Agility: Quickly adapt to a range of topics and services, staying current with internal procedures and offerings.
• Tone & Conduct: Maintain a calm, neutral, and professional tone in every interaction, reflecting the company’s values of dignity and care.
• Flexible Scheduling: Work variable hours including evenings or weekends, as part of a rotating schedule to meet client needs.

Requirements

Must-Have:

• 1-3 years of experience in inbound calling, intake coordination, executive assistant, or customer service roles.
• Excellent verbal communication skills with a clear, neutral accent.
• Proven ability to manage high call volumes while maintaining quality and professionalism.
• Strong active listening and problem-solving skills.
• Quick learner who can grasp and communicate a variety of service offerings.
• Comfortable working in dynamic, fast-paced environments with flexible scheduling.

Nice-to-Have:

• Background in healthcare, home care, or social services.
• Familiarity with CRM tools or scheduling software.
• Bilingual proficiency is a plus (especially Spanish).
• Experience working with families or vulnerable populations.
• Prior exposure to HIPAA-compliant environments or intake procedures.

Benefits

• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process:

1. Application
2. Screening
3. 30 minute Interview
4. Skills Assessment
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.