Sr. UX Designer

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

EZClaim, part of the Fullsteam organization, is seeking a User Experience (UX) Designer with a passion for innovation and an admiration for user-centered design. The individual must have the drive and determination to own usability standards, mandate processes, and define strategy.  In collaboration with the Product and Engineering teams, the UX Designer will be responsible for gathering and evaluating user requirements, illustrating design ideas, as well as conduct competitive analysis and user research.  This opportunity requires a strategic thinker and problem solver, a person comfortable owning initiative and using data to drive their decisions, as well as an individual who is unafraid to push creative and digital boundaries.

Primary Responsibilities:

• Translate business goals and requirements into innovative and effective digital experiences for our customers. 
• Conduct quantitative and qualitative analysis via behavioral data research using internal tools.
• Conduct user interviews to understand problem areas for customers.
• Gather and evaluate user requirements in collaboration with Product and Engineering teams.
• Evaluate our existing products against the industry to propose the next generation of our software experience. 
• Develop mockups and prototypes that will illustrate design ideas and process flow to clients and internal staff.
• Examine the competition and identify areas for improvement and opportunities to lead the industry.
• Define and own UX standards and clearly document engineering guidelines.
• Attend daily standups, refinement meetings, and discovery meeting as the subject matter expert.
• Invest in the quality of our products by owning experience testing and responsiveness across all devices. This will also include testing to find disparities between final implementation and mockups before release.
• Assist all departments with the development and improvement of all client centric assets.

Skills & Competencies:

• Material Design
• Data visualizations (a plus if experienced in D3)
• Behavioral data analysis tools (a plus if experienced with Pendo)
• Agile and communication tools such as Jira, Confluence, and Slack
• Graphic design, typography, and color
• Product walk-throughs and end-user documentation

Minimum Qualifications:

• 3-5 years of experience in UX Design
• Skilled in responsive and adaptive design principles
• Proficient in web design and prototyping software (Photoshop, Illustrator, Sketch, InVision, or similar)
• Hard-working, proactive, and self-motivated
• Strong communication and organizational skills; must be comfortable presenting ideas to key stakeholders and advocating for the user
• Keen attention to detail and deep passion for consistency
• Creative problem solver with a positive attitude
• Collaborative, team player with an openness to new ideas
• Ability to manage multiple projects and day-to-day responsibilities with little oversight

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.