Account/Operations Supervisor

Position Summary:

The Account/Operations Supervisor at Staff4Me will oversee the daily operations related to accounts management while ensuring high-quality customer service and operational efficiency. This role requires a keen ability to manage both customer relationships and internal processes, driving productivity and optimizing performance across teams.

Key Responsibilities:

• Supervise and coordinate the activities of account management and operations staff to ensure the achievement of organizational goals.
• Establish and maintain strong relationships with clients, understanding their needs and ensuring service excellence.
• Monitor the performance of accounts and operations, analyzing metrics to identify areas for improvement.
• Develop and implement operational policies and procedures to enhance efficiency.
• Train, mentor, and evaluate team members to cultivate a high-performance culture.
• Collaborate with other departments to align operations with overall company objectives.

Requirements

Education Requirement:

• Bachelor's degree in Business Administration, Management, or a related field preferred.

Experience Requirements:

• 3-5 years of experience in account management, operations, or supervisory roles.
• Proven ability to manage and lead teams effectively.
• Strong analytical skills with experience in performance management.
• Excellent communication and interpersonal skills.
• Proficient in using relevant software applications and tools for operations management.