Manager, Hosting

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals.   We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success.  We grow together and are stronger together. 

What’s unique about this role?

The Manager, Hosting will assist the Director, Hosting in management of Lighthouse’s Hosting Technician team and the body of non-client facing queue work in Relativity and related tools. Responsibilities include supervising team to ensure that all client objectives are met. Coordinating with multiple groups across teams including and not limited to PMs, Review Solutions, Production, Processing, Intake and Focus teams. Providing guidance and training to the Hosting team and handling technical escalations.

What will this person do?

• Collaborate with Client Services and Hosting leaders in management of Hosting Technician Team, including 1:1's, mid-year and annual performance reviews, hiring and compensation decisions, reporting, administration, training and providing feedback to employees.
• Works with HR on recruiting, interviewing, selection, hiring and onboarding of employees.
• Maintains technical proficiency in all Hosting platforms.
• Serves as secondary Hosting resource for queue management.
• Communicates and works with Intake, Production, Processing, Search and Focus to ensure projects are being scoped and are moving in a timely fashion.

Bring your passion and together we will shine.  It would also be great if you have the following:

• Minimum two years' eDiscovery industry experience with strong knowledge of legal discovery concepts and processes, or minimum three years people management experience in a fast-paced environment.
• Working knowledge of eDiscovery technology, EDRM process.

Work Environment and Physical Demands

• Duties are performed in a typical office environment while at a desk or computer table
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends)

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.  We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are! 

As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.

This role will be eligible to participate in an annual bonus or incentive program.  

Lighthouse offers a quality comprehensive benefits package including, medical, dental, vision, and a 401k with company match.  Company paid benefits also include Life & AD&D, short and long-term disability, and other wellness plans.  We offer a generous Flexible PTO program and paid volunteer days.  Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.  

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best—shine.