Offer summary

Qualifications:

5+ years of experience in IAM operations and support., Strong hands-on experience with PingFederate and CA SiteMinder., Familiarity with LDAP, Active Directory, and identity protocols., Knowledge of SSL/TLS certificates and authentication flows..

Key responsabilities:

Provide Level 2 operational support for IAM solutions, primarily PingFederate and CA SiteMinder.

Troubleshoot and resolve authentication and authorization issues.

Monitor IAM infrastructure for performance, security, and availability.

Document operational procedures and collaborate with cross-functional teams.

Job description

Job Description:
We are seeking a skilled IAM Engineer with strong experience in PingFederate and CA SiteMinder to provide L2 operational support for our Identity and Access Management (IAM) systems. The ideal candidate will be responsible for troubleshooting, incident resolution, and maintenance of authentication and authorization services, ensuring seamless access management across the organization.

Required Skills:
• Oracle Identity Federation
• PingFederate
• RSA Access Manager
• Ping Access
• Auth0
• Microsoft Entra ID
• Access Management
• CA/Broadcom Single Sign-On
• OKTA

Responsibilities:
• Provide Level 2 operational support for IAM solutions, primarily PingFederate and CA SiteMinder.
• Troubleshoot and resolve authentication, authorization, and single sign-on (SSO) issues.
• Monitor IAM infrastructure for performance, security, and availability.
• Perform regular health checks, log analysis, and system maintenance.
• Work closely with L3 teams for escalations and root cause analysis.
• Support change management, patching, and upgrades for IAM components.
• Document operational procedures, troubleshooting guides, and best practices.
• Collaborate with cross-functional teams including security, network, and application teams.

Required Qualifications:
• 5+ years of experience in IAM operations and support.
• Strong hands-on experience with PingFederate (SSO, OAuth, OIDC, SAML).
• Expertise in CA SiteMinder (SSO, policy configuration, web agents, federation services).
• Familiarity with LDAP, Active Directory, and identity protocols.
• Experience with log analysis tools (Splunk, ELK, etc.) for troubleshooting.
• Knowledge of SSL/TLS certificates, authentication flows, and federation setups.
• Strong problem-solving skills and ability to work independently in a remote environment.

Preferred Qualifications:
• Experience with Ping Access, PingID, or other IAM tools.
• Scripting knowledge (Python, PowerShell, or Shell scripting) for automation.
• Experience working in an ITIL-based support model (incident, problem, change management).
• Knowledge of cloud-based IAM solutions (AWS, Azure AD, Okta, etc.).

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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