Offer summary

Qualifications:

Currently pursuing a degree in Computer Science, Information Technology, or a related field., Familiarity with the Salesforce platform is preferred., Strong written and verbal communication skills are essential., Basic understanding of DevOps concepts and ability to learn new technologies quickly..

Key responsabilities:

Analyze and triage customer support cases using case management systems.

Assist with initial case review and response, and monitor critical cases.

Help organize and maintain internal support documentation and document common customer issues.

Shadow senior support engineers and assist with basic customer inquiries under supervision.

Job description

About Copado

Copado is the leading AI-powered DevOps platform for Business Applications, trusted by over 1,700 of the world's most innovative brands. Our platform empowers organizations to seamlessly plan, build, test, release, and operate their business applications with unprecedented speed and reliability. By uniting low-code admins and pro-code developers on the same system, Copado makes it easy to scale systems and tools across teams, delivering high-quality, secure, and compliant releases that meet market and customer demands.

The impact on your business? 4X increase to Salesforce ROI, 20X faster testing, and 20% productivity savings through AI-driven automation and intelligent decision-making. The impact on your team? Making release days obsolete while enabling teams to focus on innovation rather than mundane tasks, all backed by enterprise-grade security with ISO, SOC2, GDPR, and FedRAMP compliance.

Brief Summary Of Role

As a Copado Support Engineering Intern, you will have the unique opportunity to dive into the world of enterprise SaaS support and DevOps. This summer internship is designed to provide hands-on experience in customer support, case management, and technical problem-solving within a fast-paced, innovative environment.

This role is ideal for students looking to gain practical experience in technical support, DevOps, and customer service within the SaaS industry.

What You’ll Be Doing

Case Triage Support

Learn to analyze and triage customer support cases using our case management systems
Assist with initial case review and response
Monitor the #support-alerts channel for critical and escalated cases
Help monitor and maintain the Case Triage Dashboard
Learn to use support tools like APO, Intercom, slack

Documentation & Knowledge Base

Help organize and maintain internal support documentation
Document common customer issues and their resolutions

Basic Customer Support

Shadow senior support engineers on customer calls
Assist with basic customer inquiries under supervision
Participate in team meetings and training sessions
Help with provisioning requests

We Are Looking for Someone With

Currently pursuing degree in Computer Science, Information Technology or related field

Familiarity with Salesforce platform (preferred)

Basic Copado knowledge

Strong written and verbal communication skills

Ability to learn new technologies quickly

Basic understanding of DevOps concepts

Why Join Us

Be part of a dynamic team that values innovation and collaboration.

Work with cutting-edge technology in the Salesforce and DevOps ecosystems.

Engage in continuous professional development and certification opportunities.

Contribute to transformative projects that drive business success for our clients.

Copado is Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.

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