Offer summary

Qualifications:

Proficiency in SQL and database knowledge is essential., Strong analytical and problem-solving skills are required., Excellent communication skills in both English and Spanish are necessary., Experience with Python and AWS services is a plus, along with a proactive attitude..

Key responsabilities:

Respond promptly to customer inquiries and provide technical assistance via email and phone.

Create and analyze SQL queries to resolve customer issues related to data reconciliation.

Collaborate with the development team to escalate and resolve complex technical problems.

Document customer interactions and contribute to the knowledge base for continuous improvement.

Job description

About the role

As a Technical Support Engineer, you will play a crucial role in providing top-notch technical assistance to our clients. Your primary responsibilities will include troubleshooting customer issues, analyzing SQL queries, and ensuring smooth operations of our automation platform. This is an excellent opportunity for someone who enjoys engaging with customers, has a strong foundation in SQL, and is eager to develop their skills further.

Minimum qualifications

Proficiency in SQL and database knowledge
Strong analytical and problem-solving skills.
Excellent communication skills with the ability to explain technical concepts to non-technical individuals.
Excellent communication skills in English, and Spanish.

Preferred qualifications

Experience with Python and AWS services is a plus.
Previous experience in a technical support role, preferably in a software or SaaS environment.
A proactive attitude and a commitment to delivering exceptional customer service.
Experience with zendesk

Responsibilities

Respond promptly and efficiently to customer inquiries, providing technical assistance and troubleshooting support via various channels (email, phone).
Create and analyze SQL queries to identify and resolve customer issues related to data reconciliation.
Collaborate with our development team to escalate and resolve complex technical problems.
Document customer interactions and contribute to our knowledge base for continuous improvement.
Stay up-to-date with our software updates and new features to effectively support our clients.

Benefits

Well-funded and proven startup with large ambitions and competitive salaries.
Entrepreneurial culture where pushing limits, creating and collaborating is everyday business.
Open communication with management and company leadership
Small, dynamic teams = massive impact
100% Remote Work (You choose where to work from)
500USD a year for you to invest in learning.
2 Family days
5 sick days fully covered for you to rest and recover without impacting your income.
1 full day for you to celebrate your birthday
60% discount in Colsanitas Pre-Paid Medicine for you and everyone around you (Colombia Only)

Simetrik considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Join a team of incredibly talented people that build things, are free to create and love collaborating!

Now, we are a Series B Company. Let’s build the future!

I authorize Simetrik to be the data controller and, as such, it may collect, store and use for the purposes of my possible hiring, under the conditions described in this document. I also give my consent to Simetrik to treat my personal data information in accordance with the Personal Data Treatment Policy available at https://simetrik.com/, which was made known to me before collecting my personal data.

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