Representative, Process Fulfillment-Titles (Remote/DFW Area)

Representative, Process Fulfillment-Titles (Remote/DFW Area)

USA Job Family Description:

Responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.

USA Job Function Description:

Accountable for the completion of transactional account processes, including lien perfections, title corrections; Title Release requests and ensures accurate posting of all transactions to customer accounts. Liaises with customers and third parties to resolve open issues in alignment to internal processes and external regulations. Supports respectful customer experiences throughout life of loan.

Essential Functions/Responsibility Statements:

• Receives and reviews incoming work, processes account transactions, and verifies to ensure account accuracy.

• Follows all established standards of procedures and guidelines when processing transactions to protect the Consumer and Company.

• Organizes and completes work accurately and in accordance with established measures/deadlines and assigned goals.

• Documents and tracks all account activity in system of record.

• Identifies and resolves issues within assigned scope.

• Maintains effective communication with all colleagues, customers and third parties.

• Provides daily support and resolution to all internal customers regarding escalated issues.

• Updates the system with proper documentation for research, tracking, reconciliation, and repository purposes.

• Ability to make outbound calls and service inbound calls from internal and external customers.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
Bachelor's Degree or equivalent work experience: Business, Accounting, Finance, or equivalent degree. (Preferred)
Other Equivalent combination of education and experience may be substituted in lieu of degree. (Preferred)

Work Experience:
1+ Years Financial Services Industry experience. (Preferred)
2+ Years (Preferred)


Skills and Abilities:

• Proficient in basic PC applications, including Microsoft Office (Excel, PowerPoint, Word, Outlook).

• Intermediate to advanced typing and data entry processing skills.

• Ability to handle multiple tasks simultaneously.

• Excellent organizational and time management skills with strong attention to detail.

• Ability to educate customer on a service or product solution.

• Ability to work effectively as a team member.

• Ability to respond to internal and external requests as needed.

• Ability to adhere to policies, procedures, and instructions of management.

• Proficient in basic PC applications, including Microsoft Office (Excel, PowerPoint, Word, Outlook).

• Intermediate to advanced typing and data entry processing skills.

• Ability to communicate effectively and professionally with internal and external customers.

• Ability to handle multiple tasks simultaneously.

• Excellent organizational and time management skills with strong attention to detail.

• Ability to educate customer on a service or product solution.

• Ability to work effectively as a team member.

• Ability to respond to internal and external requests as needed.

• Ability to adhere to policies, procedures, and instructions of management.

EEO Statement:

At Santander, we value and respect differences in our workforce.  We actively encourage everyone to apply.   
 
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.