Account Manager Team Lead

At Apartment List, we’re passionate about building long-term, successful partnerships with our partners. We’re looking for an Account Manager (AM) Team Lead to act as a player/coach to nurture and expand relationships with property management companies (PMCs) and develop a team of Account Managers.

As a Team Lead on the Account Manager team, you will manage a small territory-based team while also maintaining your own small book of business. You will work closely with existing partners to drive value, mitigate churn, and identify upsell opportunities. You will serve as a trusted advisor, ensuring our partners maximize their success on Apartment List while maintaining and growing existing partnerships. The ideal candidate is a results-oriented leader with an understanding of pipeline management, high-performance culture, and platform growth.

This region-based role (East or West) requires occasional travel within your assigned territory, approximately 1 - 3 in-market trips per quarter and/or conferences.

Here is what you'll do as part of the team:

• Lead, empower, and support a team of Account Managers (3-4) with a focus on client retention, expansion, upsells, and overall customer experience. You will act as a team lead while also maintaining your own book of business.
• Ensure robust pipeline management and execution to achieve aggressive revenue and retention goals.
• Develop and maintain strong relationships between Apartment List and your small, high revenue-generating portfolio of property management companies (PMCs) acting with 100% responsibility for outcomes.
• Serve as a trusted advisor to PMCs, focusing on their long-term success and providing tailored recommendations to maximize performance on Apartment List.
• Proactively identify upsell opportunities within your book and your team’s book of business and execute strategies to expand our partnerships.
• Drive meaningful adoption of Apartment List’s AI platform, Lea Pro, within your book and your team’s book of business.
• Deliver consistent, measurable results including meeting expansion targets, managing renewal rates, and reducing partner churn.
• Monitor and mitigate potential churn risks by addressing partner concerns, providing effective solutions, and ensuring partner satisfaction.
• Partner with cross-functional teams to ensure a seamless and effective partner experience.
• Deliver consistent activity aligned with the Apartment List way, ensuring proper pipeline management, clean data, and timely reporting through Salesforce and other tools.
  
  

Here are the skills and experience you'll need to be successful:

• You have 3+ years of account management or client success experience, ideally within a territory-based remote role where you’ve acted as the true partnership and leader overseeing almost all aspects of the partners’ business.
• You are seen as a leader among your current team and are the person peers come to for advice and guidance
• You have proven success in identifying and executing upsell opportunities while maintaining partner satisfaction and managing negotiations at time of renewal.
• You have experience developing compelling, impactful, data-driven presentations and presenting to diverse stakeholders.
• You can translate data into compelling narratives that highlight value, performance, and opportunities for improvement using Excel and/or Google Sheets to analyze findings.
• You are detail-oriented, proactive, and possess excellent problem-solving skills, with the ability to mitigate risks and build solutions for your partners.
• Experience with Salesforce and Salesloft is a plus, as is the ability to learn our proprietary tools and technologies.
• You have a consultative and systematic approach to account management, with a strong focus on collaboration, relationship building, and delivering value to partners.
  
  

Requirements To Be Considered

• Good performance standings over the last 12 months
• Endorsement from your direct manager