Sr Manager, Lab Services

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

We are seeking a proactive and skilled People Manager to lead and support a team of Laboratory Service Representatives (LSR) and oversee the laboratory sample (blood) vendor management program. This role is pivotal in ensuring the successful operation of partner laboratories, overseeing the safe collection and transportation of patient samples, and maintaining high-quality service standards. The ideal candidate will possess strong leadership abilities, exceptional communication skills, and a deep understanding of laboratory services and account management within the diagnostics or medical device industry. 

Key Responsibilities: 

• Oversee mobile phlebotomy vendor management including vendor selection, onboarding, contract management, performance monitoring and training.
• Lead, mentor, and support the Mobile Phlebotomy Logistics Manager, and team of Laboratory Service Specialists fostering a collaborative and high-performing work environment.
• Oversee the identification, evaluation, qualification, setup, and training of partner laboratories on CareDx testing processes and protocols.
• Ensure consistent monitoring of partner laboratory operations through regular Laboratory Business Review sessions, focusing on performance and quality metrics.
• Coordinate with cross-functional teams to address logistics, supply chain, and inventory management issues.
• Oversee the optimization of CareDx’s blood access network (partner laboratories, mobile phlebotomy, couriers, etc.) using metrics and customer feedback.
• Review and manage the quality of samples and services provided by partner labs, initiating timely mediation and retraining measures when necessary.
• Ensure accurate and up-to-date documentation in CareDx’s Customer Relationship Management system (Salesforce) for all customer engagements.
• Collaborate with internal teams to support commercial and corporate goals, providing updates on lab account performance in regular Regional Territory meetings.
• Partner with Global Supply Chain management on the successful development and deployment of key activities impacting the laboratory and mobile phlebotomy supply chain (supplies, kitting, shipping, vendor management).
• Foster a customer-centric approach, ensuring a proactive and collaborative mindset within the team.
• Responsible for developing, implementing, and updating the blood access plan to ensure quality, volume, and enhance both patient and customer experiences.

Qualifications:

• Bachelor’s degree (BS, AA, or equivalent) in medical laboratory technology or a related field. Equivalent laboratory or healthcare experience may also be considered.
• Minimum of 5 years of experience in laboratory services, account management, and team leadership within the diagnostics or medical device industry.
• At least 5 years of experience managing a field-based team.
• Proven ability to lead and mentor a diverse team, promoting a positive and productive work culture.
• Excellent verbal and written communication skills.
• Strong organizational and decision-making abilities.
• Ability to travel up to 30%-40% to support team and partner laboratories effectively.
• Proficiency in Salesforce.com is preferred.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint).
• MT(ASCP) or MLT(ASCP) certification, or equivalent, is a plus but not required.

Additional Details:

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients. 

Our competitive Total Rewards package includes: 

• Competitive base salary and incentive compensation
• Health and welfare benefits including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow. 

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together. 

CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program. 

By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx.

******** We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. 

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