Senior Technical Project Manager

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together. 

What’s unique about this role?

Lighthouse eDiscovery is seeking an experienced Senior Technical Project Manager to manage a diverse range of technology infrastructure projects and ensure their successful delivery. This individual will also play a key role in conducting root cause analysis for technical incidents, coordinating corrective actions, and acting as the primary liaison with customers after incidents have been resolved. The ideal candidate will have a strong technical background, exceptional project management skills, and the ability to communicate effectively with both technical teams and non-technical stakeholders.

What will this person do?

Project Management:

• Lead the planning, execution, and delivery of technology infrastructure projects across various domains (e.g., network, data centers, cloud infrastructure, etc.).
•  Develop detailed project plans, timelines, and resource allocation strategies.
•  Track project progress, adjusting schedules and resources as necessary to ensure on-time delivery.
•  Manage project scope, budgets, and risks to meet organizational goals and customer expectations.
•  Facilitate project meetings, including status updates, risk assessments, and milestone tracking.

Root Cause Analysis (RCA) Coordination: 

•  Lead the post-incident root cause analysis (RCA) efforts, coordinating technical teams to thoroughly investigate incidents and determine underlying causes.
•  Ensure a systematic approach to incident resolution, identifying corrective actions and ensuring timely implementation to prevent recurrence.
• Provide guidance to teams on the best practices for problem-solving and continuous improvement after incidents. 

Customer Liaison (Post-Incident): 

•  Serve as the primary point of contact for customers following technical incidents, ensuring clear, transparent, and timely communication.
•  Provide post-incident updates to customers, explaining the root cause, corrective actions taken, and preventive measures to avoid future occurrences.
• Gather customer feedback on incident handling and work with teams to improve customer experience and service reliability.
•  Ensure customers are kept informed of progress and resolution efforts after incidents have been resolved.

Risk Management & Continuous Improvement: 

•  Identify and mitigate project risks that may impact timelines, quality, or scope.
•  Maintain risk registers for projects and incidents, ensuring proper tracking and resolution of issues.
•  Continuously evaluate project and incident management processes, implement improvements based on lessons learned and stakeholder feedback.

Collaboration & Stakeholder Management: 

•  Collaborate with internal teams, including engineering, operations, and support, to ensure alignment of project goals and priorities.
•  Develop and maintain strong relationships with key stakeholders, including customers, providing regular updates on project progress and incident resolution outcomes.
• Mentor junior project managers and support team members in best practices for project management and incident follow-up.

Bring your passion and together we will shine. It would also be great if you had the following:

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
•  7+ years of experience in technical project management, preferably with a focus on infrastructure and technology projects.
•  Proven experience managing complex, cross-functional projects in a fast-paced, dynamic environment.
•  Strong understanding of IT infrastructure, including cloud platforms, data centers, networks, and enterprise systems.
•  Expertise in conducting root cause analysis (RCA) and ensuring corrective actions are taken post-incident.
•  Exceptional communication skills, with the ability to effectively liaise with both technical teams and non-technical stakeholders, including customers.
•  Proficiency with project management tools and methodologies (Agile, Waterfall, etc.).
•  Proficiency with Azure DevOps and Aha! preferred
•  Strong problem-solving and critical thinking skills, especially in high-pressure situations.
• PMP, ITIL, or other relevant certifications are a plus.
• Agile and Waterfall experience.
• Data center infrastructure implementation experience desired
• Expertise in managing multiple competing priorities and competing deadlines with varied stakeholders.
• Familiarity with enterprise IT networks, storage, virtual servers technologies and terminologies
• Extensive experience in IT project delivery at an enterprise scale
• Ability to take initiative, and exercise professional, independent judgment to plan work, formulate recommendations, and make sound decisions.
• Exceptional organizational skills
• Excellent problem-solving aptitude
• Expert knowledge of MS Office
• Fantastic communication skills, both oral and written
• Knowledge of relevant Project Management tools 
• Experience in Dev Ops
• Exceptional oral and written communication skills

Work Environment and Physical Demands

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!

As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.

Lighthouse offers a comprehensive quality benefits package including, medical, dental, vision, and a 401k with company match.  Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine, and other wellness plans. We offer a generous Flexible PTO program and paid volunteer days. Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance. 

This role will be eligible to participate in an annual bonus or incentive program. 

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients, and our people do what they do best—shine.