Client Support

Client Support

Essential Functions/Responsibilities:
Ensures highest quality of client satisfaction by responding to clients and/or brokers on general inquiries.
Collaborates with internal multifamily departments, inclusive of Processing, Underwriting, Operations to respond to client and/or broker's needs in a timely manner and take immediate action to address issues as they arise, escalating when appropriate.
Creates commitment letters and inputs data into the originations system.
Proactively offers creative solutions and always find ways to improve or enhance the client and/or broker's experience.
Participates in projects as needed.
Adheres to process standards and documented procedures.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
Bachelor's Degree or equivalent work experience.

Work Experience:
Customer service and/ or business process experience
Experience in Microsoft Office (Outlook, Excel, and Word)

Knowledge of real estate (multifamily and commercial) loan documents.

Skills and Abilities:
Ability to manage multiple tasks/projects and deadlines simultaneously.
Ability to identify and resolve exceptions and to interpret data.
Proven customer service/relations skills.
Excellent interpersonal, verbal and written communication skills.
Ability to work well with all levels of management and internal departments.
Well organized, detail oriented and exceptional problem solving and follow-through skills.
Knowledge of bank products, procedures and customer service.
Must be knowledgeable in lending regulations.
Must be able to work independently, prioritize projects, and follow through on deadlines.
Strong analytical and problems solving skills.

EEO Statements: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.