Manager, People Practices AMER

25WD87370, Manager, People Practices

French translation to follow!/Traduction française à suivre!

Position Overview

Are you ready to lead a dynamic team and transform the way we deliver services? As the Manager, AMER People Practices, you'll be at the forefront of innovation, driving high engagement and productivity. You'll manage resources, improve processes, and leverage technology (AI!) to ensure exceptional service for our internal customers. You'll build strong relationships, listen to feedback, and execute changes that make a real impact. Join us and be a motivating leader who thrives on collaboration and continuous improvement.

This position must be based in Canada.

Responsibilities

• Managers of Support roles

• Manages through team leads and may directly manage support and lower-level professional employees to deliver operational objectives through others

• Manage a team of employees in the Support track, but more rarely may manage lower-level Professional track roles (P1 and P2)

• Provide direction based on established policies and practices

• Identify opportunities for better work practices (e.g., to increase efficiency) and recommend them to more senior leaders

• Manage and own through resolution, escalated operational issues that arise from process flaws or changes to user requirements

• Develop and manage routine operational plans, managing results against a timeline that is typically monthly

• Focus is tactical, and decisions are made within policies, procedures, and precedents

Team Management

• Lead and develop a high-performing team that consistently delivers top-notch service

• Ensure quality training and cross-training for business continuity

• Monitor team performance and ensure compliance with standards

• Foster a customer-focused mindset and deliver exceptional employee experiences

• Collaborate effectively with stakeholders and support team development goals

• Create an inclusive environment and appreciate diverse cultures

Operations Management

• Monitor service delivery by conducting quality assurance, reviewing case data themes and listening to Autodesker feedback

• Drive operational processes and maximize self-service opportunities

• Act as a trusted partner to support PPL initiatives globally and regionally and align processes

• Organize and facilitate meetings, analyze metrics, and recommend innovative strategies

• Manage escalations and ensure legislative updates are incorporated

• Deliver continuous improvement and maintain knowledge databases

Project Management

• Own and drive projects focused on process re-engineering and innovation

• Collaborate globally to implement success criteria and plans

• Represent AMER People Practices on projects and deliver group-based initiatives

Minimum Qualifications

• BA or BS degree

• 5+ years of experience in HR Operations/Shared Services/HR Transformation

• Transformational mindset and experience in process design

• Exceptional customer service orientation and employee focus

• HR compliance expertise and knowledge of HR policies, benefits, laws, and practices within US, Canada and Latin America

• Experience with HR case management tools, Workday, and AI technology

• Ability to build effective and inclusive teams

• Excellent communication, facilitation, and organizational skills

• Strong analytical proficiency and ability to work across large teams

• Must be fluent in English, but fluency in French, Spanish and/or Portuguese is a plus!

About Autodesk / À propos d’Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Bienvenue à Autodesk ! Des choses incroyables sont créées chaque jour avec nos logiciels - des bâtiments les plus écologiques et des voitures les plus propres aux usines les plus intelligentes et aux plus grands films à succès. Nous aidons les innovateurs à transformer leurs idées en réalité, transformant non seulement la façon dont les choses sont faites, mais ce qui peut être fait.

Nous sommes très fiers de notre culture ici chez Autodesk - notre code en matière de culture est au cœur de tout ce que nous faisons. Nos valeurs et nos méthodes de travail aident nos employés à prospérer et à réaliser leur potentiel, ce qui conduit à des résultats encore meilleurs pour nos clients.

Lorsque vous êtes un employé Autodesk, vous pouvez être entier et authentique et effectuer un travail significatif qui aide à construire un avenir meilleur pour tous. Prêt à façonner le monde et votre avenir? Joignez-vous à nous !

Salary transparency / Transparence salariale

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Le salaire est l'un des éléments de l'offre compétitive d'Autodesk. Les offres sont basées sur l'expérience et la situation géographique du candidat. Outre les salaires de base, nous accordons également une grande importance aux primes annuelles discrétionnaires en espèces, aux commissions pour les fonctions de vente, aux actions ou aux primes d'encouragement à long terme en espèces, ainsi qu'à un ensemble complet d'avantages sociaux.

Diversity & Belonging / Diversité et appurtenance

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Nous sommes fiers de cultiver une culture d’appartenance et un milieu de travail équitable où tout le monde peut s’épanouir. Pour en savoir plus, cliquez ici : https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Êtes-vous un sous-traitant ou un consultant existant d’Autodesk ?

Please search for open jobs and apply internally (not on this external site).

Veuillez rechercher des emplois vacants et postuler à l’interne (pas sur ce site externe).