Senior Salesforce Analyst

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,700 employeesand nearly 21,000 customers worldwide, including 80% of the Fortune 100 companies, in more than 100countries. Founded in 1999, the company delivers a comprehensive event marketing and managementplatform for event professionals and offers software solutions to hotels, special event venues anddestinations to help them grow their group/MICE and corporate travel business. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship a systemthat encourages Cventers to think and act like individual entrepreneurs and empowers them to takeaction, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, wevalue the diverse perspectives that each individual brings. Whether working with a team of colleagues orwith clients, we ensure that we foster a culture that celebrates differences and builds on sharedconnections.

 

• Technology Implementation and Project Management: Collecting and documenting requirements, planning, risk management, Sandbox implementation and rigorous UAT testing, sign-off and production deployment.
• Solution architecting: Convert business requirements into technology design/ solutions
• Provide RCAs, 'What-If' simulations and Impact Analysis on need basis
• Implementation of large system integrations, Merger and Acquisitions in SF and new business systems in multiple locations
• Ensure that the whole team meets statutory, regulatory and compliance requirements.
• Provide regular status reporting, identify, track and mitigate key risks, issues and dependencies including escalations and liaising with the required stakeholders.
• Ensure appropriate program communications are in place to address and engage all stakeholder groups.
• Ensure that a culture of improvement is in place to identify key complaint drivers and that we champion remedial work - working in collaboration with other departments to strengthen process, systems and control that will mitigate issues.
• Implement and maintain performance improvement project as agreed by the goals of the department.
• Front ending Business continuity planning for the local site
• Support the local implementation of the Global strategy for Service Readiness and delivering suitable go to market and commercial models,

 

• Bachelor’s degree in engineering or business discipline, or equivalent experience
• Strong know how of SFDC overarching solution including SF Metadata and Salesforce Flow, Lightning Components, SF Service Reporting, Dashboard and Data Migration
• Salesforce Admin Certification, preferred SF BA, PD1, FinancialForce PSA, CPQ, Gainsight, Snowflake, Sigma
• Strong skills in complex process analysis, project management, problem solving and business process design with a focus on process efficiency
• Experienced and well-versed in change management methodologies, System Development Life Cycle, System administration, Call-Center specific technologies, messaging systems and emerging technologies
• Strong experience and knowledge of agile project, support and constantly evolving the intake process and willingness to quickly understand and embrace new processes and technologies
• Track record of working cross-functionally to deliver large scale multi-million-dollar change and continuous improvement initiatives with a focus on user/customer experience
• Exceptional stakeholder management and communication skills with the ability to form relationships in person and in writing with ease
• Excellent Interpersonal and analytical skills
• Ability to influence decision making processes and negotiate “win-win” situations
• At ease with introducing processes and drive change in an unstructured environment
• Open for global work timings