Regional Manager of Staff Appraisers

Class Valuation, a leading tech-enabled and industry leading appraisal management company (AMC) since 2009, is seeking a Regional Manager of Staff Appraisers.

Do you want to be a part of the future of appraising and help to support our growing Staff Appraiser team? If so – Let’s get to work!

Join a team dedicated to modernizing the industry by bringing together the best people, processes, and technology to strengthen appraiser independence. Help us build the future of our profession!

PURPOSE OF JOB:

The Regional Manager of Staff Appraisers will lead and engage the Staff Appraisers within a specified region of the country. The Regional Manager of Staff Appraisers is responsible for a team of assigned professional residential appraisers and includes the effective supervision and administration of assigned staff including development and training, coaching and performance management, employee relations, and identifying market growth opportunities. This role provides guidance, leadership and clear communication of performance expectations and performance feedback to assigned staff.

RESPONSIBILITIES:

Essential Tasks:

• Create, analyze, and effectively communicate, understand, and utilize key performance indicator reporting around volume and performance to drive continuous improvement and efficiency throughout the staff appraiser team
• Consistently challenge the performance of the team to ensure efficiency, accountability and performance are a top priority
• Work with the staff appraisers to identify, implement, and actively manage an up to date and efficient appraiser profile and pipeline for all appraisers within the assigned region
• Continuously work with other departments to create and maintain a constant communication and feedback loop
• Resolve escalated files/issues that require coordination with other departments
• Provide input to strategic decisions that affect the functional area of responsibility
• Assist and support training and development in implementing new policies and procedures to help meet company goals as necessary
• Provide coaching and development tools as needed to drive performance efficiency throughout the staff appraiser team
• Model and demonstrate positive cultural behaviors for all team members in the organization with a focus on the Class Valuation vision and values
• Identify areas of opportunities for growth within the assigned market and work collaboratively with other departments to facilitate those growth opportunities
• Assist other Regional Managers as needed
• Other duties as assigned
• Regular attendance is a requirement
  
  
  

REQUIRED KNOWLEDGE:

• Real Estate Appraisal – A working knowledge of the principals, practices, methods, and techniques of appraising residential real estate.
• Supervision - Thorough knowledge of leadership techniques, principles, and procedures to supervise, train, performance manage, and evaluate the work of assigned staff.
• Customer Service – Thorough knowledge of principles and processes for providing customer services. This includes setting and meeting quality standards for services and evaluation of customer satisfaction.
  
  
  

REQUIRED SKILLS:

• Performance Management – Effectively identify, provide feedback, and coach assigned staff to a predetermined set of key performance indicators.
• Relationship Management – Develops and maintains cooperative and professional relationships with the staff appraisal team members, all other Class Valuation employees, managers, and the senior leadership team. Shares knowledge with staff for mutual and departmental benefit.
• Computer Skills — Utilizes personal computer applications to include database administration, word processing, spreadsheet, and related software.
  
  
  

A few Things We Offer:

• Competitive salary
• Valuable benefits including health, dental, vision, life, disability, and pet insurance coverage options!
• 401K with employer matching options
• Generous vacation accrual
• Health Care Savings Account (HSA) & Flexible Spending Account (FSA) options
• 7 paid holidays, including 2 floating holidays
• Inclusive, family-oriented culture
  
  
  

Our Core Values:

Roll Up Your Sleeves

• No Job Is Beneath Anyone
• Do What Is Necessary
• Winners Work
  
  
  

Passion To Win

• Never Settle
• Every Detail Matters
• Embrace The Suck
  
  
  

Care And Respect For Family

• Support, Serve And Trust
• Golden Rule
• Work Family/Home Family Balance
  
  
  

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Class Valuation will be based on merit, qualifications, and abilities. Class Valuation does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, height, weight, familial or marital status, pregnancy, childbirth, or a related medical condition, ancestry, citizenship status, disability or handicap, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, team member activities and general treatment during employment.

This role will remain open for 2 days or until filled.