Offer summary

Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field., 1-3 years of experience in technical support or IT support roles., Excellent verbal and written communication skills in local language and English., Strong analytical, problem-solving abilities, and good interpersonal skills..

Key responsabilities:

Coordinate with remote users and install mandatory utilities.

Address user tickets related to hardware, software, and networking issues.

Troubleshoot network and wireless connectivity for corporate users.

Assist users with video conferencing applications and conduct remote troubleshooting.

Made and based in Indonesia, we provide on-demand, pre-screened, flexible workforce to businesses within 24 hours. With more than 2.6 million workers in our community, we are streamlining the staffing process to ensure trust, commitment, and flexibility required in The New Normal. MyRobin is changing the lives of 100 million workers in Indonesia with benefits including payday loans that boost retention and satisfaction. We cater to a wide variety of roles, logistics, warehousing, telesales, customer service, F&B, hospitality. MyRobin is part of BetterPlace, BetterPlace is Asia’s largest human capital Saas platform that enables enterprises to manage the entire lifecycle of their frontline workers. With their comprehensive HR tech platform, BetterPlace has transformed over 1500 businesses while serving 500 locations across India, APAC, and GCC regions.

Job description

Job Descriptions:

Coordination with the Remote users and install the mandatory utilities
Address user tickets regarding hardware, software, and networking
Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
Maintaining and administering computer networks and related computing environments
Thorough understanding of TCP/IP and networking concepts
Configure and Manage Wireless Access Points
Troubleshoot network and wireless connectivity of corporate users
Knowledge of application transport and network infrastructure protocols.
Manage printer servers
Manage hardware and software assets
Handling Outlook and Mailbox-related issues
Assist users in connecting Video conferencing applications such as Googlemeet, Webex, etc.
Walk customers through installing applications and computer peripherals Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Direct unresolved issues to the next level of support personnel
Follow up with users to ensure their systems are functional
Basic knowledge on Switch, Router, and Firewall functionalities.

Requerements

Bachelor's degree in Information Technology, Computer Science, or a related field.
At least 1-3 years of work experience in technical support or IT Support roles.
Excellent verbal and written communication skills in both local language and English.
Strong analytical and problem-solving abilities.
Good interpersonal skills and the ability to work in a team.

Required profile