Offer summary

Qualifications:

High School Diploma or GED required; some college preferred., Strong customer service, written and verbal communication skills., Minimum 2 years customer service experience, preferably in a call center, required., Computer literate with working knowledge of Word, Excel, and PowerPoint..

Key responsabilities:

Investigate and research grievances/complaints within established standards and timeframes.

Document all grievances/complaints accurately and prepare written responses.

Perform quality assessments on customer service calls and provide feedback to Customer Service Reps.

Maintain professional correspondence with all parties involved.

Job description

Description

Quality Assurance Specialist – Remote

Transdev is hiring a Quality Assurance Specialist. The Quality Assurance Specialist is responsible for collecting, researching, and documenting all compliments, grievances, and feedback from callers regarding transportation services. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:

Competitive starting pay of $18.50 an hour

Benefits include:

Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 10 days; 8 standard and 2 floating
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

Investigate and research grievances/complaints within established standards and timeframes
Document all grievances/complaints in an accurate and timely manner, prepares written responses, and develops action plans that address service issues
Maintain appropriate and professional correspondence via phone, email, and letter with all parties
Identify and documents risk management issues to management within the specified timeframe
Perform quality assessments on customer service calls and document deficiencies
Provide targeted feedback and coaching to Customer Service Reps
Maintain knowledge of contract requirements

Other duties as required

Qualifications:

High School Diploma or GED required; some college preferred.
Strong customer service, written and verbal communication skills
Minimum 2 years customer service experience, preferably in a call center, required.
Quality assurance and/or complaint management experience preferred
Ability to meet firm deadlines and work independently.
Computer literate with working knowledge of Word, Excel, and PowerPoint.

Physical Requirements:

Must be able to work shifts or flexible work schedules as needed.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: Please Click Here for CA Employee Privacy Policy.

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