Chief Operating Officer

Position Title: Chief Operating Officer

Company Overview:

Do you enjoy making a difference in a child's life, transforming education, and evolving learning? Come join Teachstone, the interaction company! Teachstone® was founded in 2008 to deliver the Classroom Assessment Scoring System® (CLASS®) nationwide and around the globe. Developed through years of research, the CLASS observation tool measures the interactions between teachers and children, which have been shown to drive learning and lifelong achievement. Teachstone helps organizations conduct classroom observations and provides professional development so that teachers improve, and children learn more. Our online subscription service, myTeachstone, simplifies CLASS implementation by combining observation data with a robust library of CLASS resources and professional development.

At Teachstone, everything we do is about improving the ways teachers interact with their students. We train coaches and observers, build and deliver online support programs, design professional development – all of it grounded in one proven fact: the interactions teachers have with students have a lasting impact on their academic and developmental success. By helping educators describe, measure and improve their interactions and relationships with students, Teachstone is transforming education nationwide, one interaction at a time.

Role Overview

Teachstone is in a high-growth phase, and we’re looking for a dynamic Chief Operating Officer (COO) to drive scale, optimize operations, and enhance our product and technology strategy. As COO, you will play a pivotal role in accelerating revenue growth, improving margins, and ensuring operational excellence across the company. You will oversee Product and Technology on an interim basis, partnering with the CEO to enhance our digital offerings and ensure our solutions remain the gold standard in classroom interaction assessment.

Your leadership will be instrumental in scaling revenue by 25-30% within 18 months, improving operational efficiency by 20%, and strengthening Teachstone’s position as a market leader in education technology. This role requires a strategic thinker with an enterprise mindset, deep functional expertise, and a passion for leveraging data and technology to drive business outcomes.

Role Responsibilities

• Operations Management
• Develop and implement operational policies, processes, and standards to ensure efficiency and scalability.
• Establish and implement key performance indicators (KPIs) to drive improved organizational outcomes, ensuring alignment with enterprise-level goals and measurable impact. Develop executive and Board dashboards/reporting for full company visibility, and collaborate with teams to define and track metrics that drive performance and inform decision-making.
• Drive Operational Growth & Scale
• Develop and execute strategies to optimize revenue growth, increase margins, and improve overall efficiency.
• Implement data-driven decision-making frameworks to enhance performance across business units.
• Oversee operational improvements that reduce costs, streamline workflows, and improve customer satisfaction.
• Lead Product & Technology (Interim)
• Guide Product and Technology teams to drive innovation, ensuring our platform remains the most effective classroom interaction assessment tool.
• Oversee technology infrastructure improvements that support business scalability and customer success.
• Foster alignment between product development and company growth objectives.
• Strengthen Cross-Functional Collaboration
• Partner with Sales, Marketing, and Partnership Success to ensure operational strategies support revenue targets.
• Build and optimize customer success processes to enhance retention and lifetime value.
• Establish metrics and reporting structures to monitor performance and ensure accountability.
• Strategic Leadership
• Ensure operational decisions align with revenue and profit goals.
• Identify and implement margin-enhancement strategies, improving cost structures while maintaining quality.
• Define how Teachstone measures success around impact and long-term partnerships. Establish and nurture high-level strategic partnerships that ensure more children experience effective interactions. Strategically expand organizational reach and influence to create sustainable, transformative change across the education ecosystem.

People and Culture Leadership

• Promote a culture capable of attracting and retaining people from all backgrounds where they feel seen, heard, valued, and have the opportunity to succeed.
• Drive a high-performance culture by fostering accountability and creating highly functional, motivated teams that consistently deliver exceptional results and align with the company’s vision and values.

Data Strategy and Analytics

• Oversee data management and analytics to inform decision-making and drive business performance.
• Ensure the effective collection, storage, and utilization of data while maintaining data integrity and and privacy standards.
• Leverage data insights to improve product outcomes, customer satisfaction, and overall operational efficiency.

Role Qualifications

• 10+ years of leadership experience in operations, strategy, or general management roles within a SaaS, EdTech, or high-growth technology company.
• Proven ability to scale businesses, optimize operational efficiency, and drive revenue growth in a fast-moving environment.
• Experience leading Product and Technology teams or working closely with technical leaders to drive innovation.
• Expertise in data analytics and financial modeling to inform strategic decision-making.
• Strong track record of building high-performing teams and fostering a culture of execution and accountability.
• Ability to thrive in complex, rapidly changing environments, balancing long-term strategy with short-term execution.
• Exceptional communication and collaboration skills, with the ability to align teams and influence stakeholders at all levels.

What We Offer:

• Fair, Competitive Pay:  We ensure equal pay for equal work, using consistent salary bands based on market benchmarks, reviewed annually. Prior salaries, negotiation skills, or fear of conflict don’t influence your pay.
• Salary Range: $250,000 - $315,000, determined by your experience and skills with eligibility for 1% equity ownership and a 30% performance based bonus target. 
• Comprehensive benefits:  We offer a well rounded benefits package to support your overall life balance. Eligibility depends on your role and employment status.

Ready to Make a Difference?

At Teachstone, we believe that every interaction shapes a brighter future. If you're passionate about transforming education and want to be part of a team that's committed to meaningful impact, we want to hear from you. Apply today and help us create classrooms where every child thrives!

At Teachstone, we encourage all individuals to apply and bring their unique perspectives to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other characteristic protected by law. We value the different experiences and ideas our team members bring and believe they are essential to solving complex challenges and driving our mission forward.