Offer summary

Qualifications:

Proven experience as an IT Support Technician or similar role., Strong knowledge of computer systems, networks, and operating systems (Windows, macOS, Linux)., Familiarity with cloud-based services and IT security principles., Strong communication skills and excellent time management abilities..

Key responsabilities:

Monitor, diagnose, and resolve technical issues from the back end.

Provide remote support for IT-related concerns and assist users with system access.

Maintain accurate documentation of issues and solutions, and ensure system security.

Coordinate with internal teams and respond to support requests in a timely manner.

Job description

This is a remote position.

Schedule:

Monday to Friday

9AM to 1PM EST

With on-call availability preferred

About the Role:

We are seeking a proactive and reliable Remote IT Support Technician to provide backend support and technical assistance on an as-needed basis. This is not a full-time role but is ideal for someone looking to supplement their current workload. The right candidate will be available and responsive, with the ability to troubleshoot and resolve IT issues promptly as they arise.

Key Responsibilities:

Monitor, diagnose, and resolve technical issues from the back end (e.g., servers, networks, software systems, etc.).
Provide remote support for IT-related concerns, including but not limited to system errors, connectivity issues, application support, and security alerts.
Coordinate with internal teams and escalate complex problems when necessary.
Maintain accurate documentation of issues, solutions, and system configurations.
Ensure the security and integrity of systems by applying patches, updates, and configuration changes.
Support users with system access, software installations, and technical guidance.
Assist in setting up and managing IT infrastructure when needed (e.g., email systems, firewalls, VPNs).
Respond to support requests within an agreed-upon timeframe.

Requirements

Proven experience as an IT Support Technician, Help Desk Specialist, or similar technical support role.
Strong knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and remote support tools.
Familiarity with cloud-based services (e.g., Microsoft 365, Google Workspace, remote desktop tools).
Solid understanding of IT security principles and best practices.
Ability to diagnose and resolve basic technical issues independently.
Strong communication skills and the ability to explain technical concepts in a clear, user-friendly manner.
Excellent time management skills with a commitment to timely issue resolution.
Availability to respond to issues within a reasonable timeframe, including during business hours and occasionally after-hours if urgent.
Reliable internet connection and a secure remote working setup.

Preferred Qualifications:

Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
Experience working in a remote or freelance capacity.
Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira).

Independent Contractor Perks