Offer summary

Qualifications:

At least 1 year of experience in application support or a related role., Strong organizational skills and attention to detail., Excellent written and verbal communication skills in English; additional languages are a plus., Familiarity with cloud-based systems is an asset..

Key responsabilities:

Manage participant data and ensure accuracy throughout the participant life cycle.

Coordinate participant activations and troubleshoot issues to enhance the participant experience.

Oversee license management and ensure financial reporting accuracy.

Collaborate with multiple teams to maintain best practices and support program extensions.

Job description

Description

Job Role: Program Support Coordinator

Location: Pacific Coast, Canada - Virtual

Who we are

Imagine what even the world’s most exceptional organizations could achieve if all their employees were coached to be their absolute best.

At EZRA, we’re on a mission to do just that. We believe that through professional coaching, people get to know themselves and their goals, weaknesses and hang-ups. And once they know all that, they can build on the good stuff and work on the rest.

This mindset applies not only to our clients but is manifested in our own EZRA family. We believe a happy team is a productive team. We want our people to care about and be proud of what they do.

The Role
As a Program Support Coordinator, you will be instrumental in facilitating seamless program launches and ensuring the accuracy of participant data. Your responsibilities will include coordinating updates and managing data integrity, working closely with our Technical Operations team to uphold our commitment to delivering exceptional coaching experiences.

What You’ll Do

Serve as a key resource for participant data management, ensuring participant data and all related records are created and maintained accurately and efficiently throughout participant’s life cycle.
Coordinate and manage participant activations/launches across multiple Ezra propositions, proactively identifying, troubleshooting, and resolving potential issues to ensure the best participant experience.
License management, ensuring licenses are assigned appropriately so that revenue is recognized, and financial reporting is accurate.
Coordinate and manage program extensions, ensuring an uninterrupted participant experience whenever possible, proactively identifying, troubleshooting, and resolving potential issues.
Manage access to external partner platforms (Masterclass, Headspace)
Develop and uphold a strong understanding of our systems and products to maintain best practices and provide informed guidance.
Collaborate closely with Configuration Engineers and work cooperatively with multiple teams across various platforms.

About You

You have:

At least 1 year of experience in application support, implementation, or a related role, with a solid understanding of data management and the importance of data integrity.
Exceptional attention to detail and a commitment to delivering high-quality work, ensuring accuracy in maintaining records.
Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment, while being self-motivated and professional.
A customer-centric mindset, supported by excellent written and verbal communication skills, enabling effective collaboration across teams.
Fluency in English; additional languages are a plus.
Familiarity with cloud-based systems is an asset.

You are:

Passionate about continuous improvement, dedicated to finding innovative solutions that enhance processes and participant experiences.
Highly organized, adept at managing multiple priorities and responsive to the needs of a distributed team across various time zones.
A proactive problem solver who consistently meets deadlines while maintaining high standards.
A collaborative team player who values diverse perspectives and enjoys building relationships across departments.
Committed to upholding data integrity, recognizing its critical role in effective program management and participant success.
Eager to contribute to a dynamic, inclusive, and supportive team culture where everyone can thrive.

What we offer

Your own world class coach
Friends and family coaching
2 weeks work from anywhere
Charity days
Learning and Development Budget
Weekly wellbeing hour
Health Insurance
Registered Retirement Saving Plan
Health and fitness reimbursement plan
Supplementary heath plan

We are an equal opportunity employer committed to building a diverse team where everyone’s voice is heard and valued. We believe that embracing our differences enhances our culture and drives our success. Attracting and developing a diverse workforce that reflects the communities we serve is essential to our mission.

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